UC Engineer II

Job Description:

Our Opportunity:

Chewy is seeking a Full-Stack Developercontact Center Tools and integrations in Plantation FL or Dallas TX. This role is within the Unified Communications & Collaboration team and focuses on building web-based tools APIs and platform integrations that enhance Chewys contact center environment.

Were looking for an experienced full stack developer whos comfortable working across front-end and back-end code and who understands how to build scalable systems that integrate with internal and external APIs. Youll help us automate processes optimize agent workflows and modernize our developer experience with tools like CI/CD pipelines and infrastructure-as-code.

You dont need to be a contact center expert weve got that covered. If youre a solid developer who enjoys building tools that make teams more efficient youll fit right in.

What Youll Do

• Build and maintain internal tools and UIs that improve agent productivity and customer experience

• Work on Genesys Cloud Functions (JavaScript) to enable advanced call routing logic and real-time features

• Collaborate on CI/CD pipeline development and platform automation using Terraform and scripting languages

• Contribute to the development of a TypeScript-based internal app that integrates multiple contact center systems

• Build RESTful APIs and services that integrate with platforms like Genesys Cloud and Oracle Service Cloud.

• Participate in code reviews architecture discussions and planning

• Troubleshoot issues across the stack and own solutions from ideation to deployment

What Youll Need

• Bachelors degree in Computer Science Information Technology or a related field with equivalent experience.

• 37 years of professional experience as a full stack developer

• Strong proficiency in typescript/go/javascript/python

• Experience with React or another modern frontend framework

• Backend experience with Python Java or similar server-side platforms

• Familiarity with CI/CD pipelines (GitHub Actions AWS Jenkins etc.)

• Comfort with Docker and infrastructure-as-code tools (Terraform CloudFormation etc.)

• Experience working with RESTful APIs integrations and asynchronous systems

• Ability to thrive in a fast-paced collaborative cross-functional environment

• A continuous improvement mindset with a strong sense of ownership

Nice to Have (Not Required)

• Experience with Genesys Cloud CX especially functions flows and APIs

• Familiarity with WebRTC SIP or VoIP systems

• Familiarity with contact center analytics and reporting solutions

• Exposure to enterprise tools like WFM call recording or CRMs

• Cloud platform experience (AWS preferred)

• SQL or NoSQL data modeling skills

• Understanding of observability practices (logs metrics tracing)

Why Join Us

Youll be part of a lean high-impact team shaping how Chewy delivers millions of customer interactions every year. We combine modern dev practices with deep domain knowledge to solve real operational challenges. Youll ship meaningful software not just code and grow your skill set in a space where automation UX and scale all matter.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .

Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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