Trust Operations Assistant

Merchants BankWinona an opening for a Trust Operations Assistant. Hours are generally 8:00am 4:30pm Monday Thursday and 8:00am 5:00pm on position provides a variety of operational duties associated with trusts and investment accounts and giving exceptional customer service to clients. Duties also include preparing new account documents managing client cash flows balancing accounts processing distributions working with tax information and preparation and preparing have experience working with Microsoft Suite programs able to communicate effectively be detail oriented and organized and have customer service experience. Familiarity with bookkeeping accounting and investment concepts preferred. Post secondary degree Bank offers competitive wages and benefits for our full-time employees including health dental life disability and vision insurance; flexible spending accounts 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options. Pleaseclick on Apply Now or apply in personat Merchants Bank Winona (102 E 3rdStreet). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Summary:The primary role of the Trust Operations Assistant will be to assist with day-to-day operations associated with handling client accounts and delivering exceptional customer experience to clients. Essential Responsibilities:As directed by experienced trust personnel assist with and complete administrative and operational tasks associated with trusts and investment accounts including but not limited to the following:Answer phones and serve as the first impression for communication with clientsHandle departmental mail inflows and outflowsCompletion of internal documents client correspondence reports and meeting minutesAssist in completion of internal reviews and reportsProcess and archive client documents and closed accountsDocument account files following client interactions and meetings with Trust OfficersPrepare new account documents for signatureSet up new accounts and assist with collection of assets Assist with preparation of reports and client meeting materialsObtain tax identification numbersVerify vendor account statements and invoices Assist with regular balancing of accounts and reconciliationsWork with spreadsheets software systems tickler systems and electronic file transfer systemsHandle state tax withholdings tax ledgers dividend reporting contributions and distributions within investment accounts and transfers between accountsAssist with posting transactions and managing ACH paymentsAssist with monitoring and managing client account cash flowsProcess monetary distributions associated with client accounts and corresponding documentationAssist with collection of information for tax return preparation and coordinate tax filingsAssist with management of securities movement between bank and securities custodianAssist with rebalancing investment accounts and trading as directed by Trust OfficersServe as back-up to other department team membersCommunicate with clients and refer or escalate to Trust Officers as appropriatePerform other duties as directed by Trust Department Manager Trust Officers and other experienced personnel of the Trust Expectations:Regular and dependable attendanceContribute to a positive work environmentGreet internal and external customers in a friendly and outgoing mannerEnsure internal and external customers receive outstanding service experiencesTimely completion of appropriate online compliance module requirementsSkills and Abilities Required:High school diploma or equivalent. Post secondary degree preferred. Minimum of one year experience in customer service or related field required. Experience in financial banking accounting legal or related industry preferred. Familiarity with investment accounting or bookkeeping concepts preferred. The ideal candidate will be detail oriented organized task driven and good with numbers calculations cash flows and balancing accounts. The ideal candidate will be able to manage time and work efficiently in a fast-paced environment. The ideal candidate will have an ability to solve problems and be able to work independently within a team environment. The ideal candidate will have excellent written and oral communication skills and be able to communicate clearly while interacting with customers. The ideal candidate will have strong computer and technical skills including use of Microsoft Word Excel Outlook and PowerPoint. The ideal candidate must be able to recognize protect and maintain the confidential nature of our client relationships. Working Conditions:Work is performed inside mostly at a desk or at a computer. Will have contact with customers public and co-workers and is to conduct relationships in a manner that will enhance the professional image of the bank and Trust Department. Low noise level with no exposure to environmental hazards such as chemicals. Physical Demands:Work will be performed sitting at a desk; very low degree of lifting generally not over 10 pounds in weight or pressure. Position will require average finger dexterity to operate normal office equipment such as computer scanner phone copier etc. Relationships:Supervised by the Trust Department Operations Team Lead but will be expected to take direction from and work effectively with other senior personnel for fulfillment of functions and responsibilities.