Treasury Management Service and Implementation Manager

This person oversees and manages the Service and Implementation team for Treasury Management which has a primary focus of supporting the sales team onboarding treasury management services and servicing our commercial clients. This role serves as a key liaison between sales clients product management and back-office operations ensuring smooth implementation and ongoing management of treasury management services. Strong leadership skills deep product knowledge and a client-first mindset to enhance the overall client experience are Serviced:Account Analysis; ACH; Business On-Line Banking; Positive Pay; Lockbox; Bill Pay; Reich & Tang DDM; Remote Deposit Capture (mobile and desktop); Wire; ICS; CDARS Cash Vault ServicesKey Responsibilities:Client & Relationship ManagementServe as the primary point of contact for escalation from her team closely with front-office sales relationship managers to onboard new clients and enhance existing and update middle office policies and as a liaison between client team and product team on cash management products systems and best ImprovementServe as the point person on all procedures and projects related to Cash Management Service and with internal teams (Operations IT Compliance and Risk) to ensure seamless execution of cash management and optimize workflows to improve efficiency reduce risk and enhance the client & Compliance ManagementEnsure adherence to regulatory requirements internal policies and best practices related to cash management with risk and compliance teams to identify assess and mitigate operational and report key operational metrics ensuring timely escalation of issues as & Team DevelopmentManage and mentor a team of Service and Implementation professionals fostering a culture of excellence and continuous training and support to ensure the team is well-versed in cash management products and collaboration across all areas of cash management and other bank departments to enhance cross-functional efficiency and analytical problem-solving and project management communication and leadership a team player for other colleagues and partners within the Bank. REQUIREMENTS/QUALIFICATIONS BA degree preferred Prior experience with direct customer contact problem solving and customer resolution. 5 years cash management experience and knowledge of Cash Management services. Demonstrated ability to cross-sell and onboard internal customer referrals Ability to make in-person site visits to customer locations Compensation: A goodfaith reasonable estimate of the base salary range for this role is $85000 to $100000 per year and the actual offer will depend on factors such as experience skills training certifications and base salary reflects one component of our competitive compensation package. This position may be eligible for an annual bonus and includes a comprehensive benefits package.