Transportation Manager

Req ID:528139

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day more than 80 000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

This role is located in Phoenix AZ and is contingent upon successfully winning a bid and authority approval.

• Position Summary:

The Transportation Manager will report to the General Manager and is responsible for overseeing all field operations and ensuring the safe efficient reliable and customer-focused delivery of light rail transportation services. This position provides leadership and direction to field supervisors dispatch personnel and transportation staff while maintaining compliance with applicable federal state local and agency regulations policies and operating procedures.

The Transportation Manager is accountable for day-to-day service delivery performance operational coordination incident response workforce management service quality and communication of operational information. The position serves as a key member of the management team and provides support to senior leadership to ensure operational objectives safety standards and service commitments are achieved.

• Essential Duties and Responsibilities

Operations Management

• Oversee the day-to-day operation of light rail transportation services to ensure safe reliable and efficient service delivery.
• Direct and manage transportation field operations including field supervisors dispatchers controllers and frontline operating personnel.
• Monitor system performance and ensure compliance with established service safety and operational standards.
• Coordinate operational activities to maintain service continuity and minimize disruptions.
• Provide leadership and guidance during service interruptions emergencies special events and other operational challenges.

Service Delivery and Performance

• Monitor service quality and operational performance indicators and implement corrective actions as necessary.
• Ensure timely communication and dissemination of operational notifications service advisories and customer information.
• Evaluate operational trends and recommend strategies to improve service reliability efficiency and customer satisfaction.
• Collaborate with Maintenance Safety Training and other departments to ensure integrated service delivery.

Regulatory Compliance and Safety

• Ensure compliance with all applicable Federal Transit Administration (FTA) state local and agency regulations policies and procedures.
• Promote and maintain a strong safety culture throughout transportation operations.
• Support safety investigations incident reviews corrective action programs and regulatory audits.
• Ensure operational employees maintain required qualifications certifications and compliance training.

Leadership and Personnel Management

• Supervise mentor and develop transportation supervisory staff.
• Establish performance expectations and ensure accountability for operational results.
• Coordinate staffing plans workforce deployment and resource allocation to support operational requirements.
• Foster employee engagement teamwork professionalism and continuous improvement.
• Participate in labor relations activities as necessary and ensure consistent application of workplace policies and procedures.

Management Support

• Provide operational analysis recommendations and strategic support to the Assistant General Manager and senior leadership.
• Prepare reports presentations operational summaries and performance metrics.
• Participate in planning activities related to service expansions special events emergency preparedness and operational improvements.
• Support budget development and resource planning for transportation operations.

• Minimum Qualifications

Experience

• Minimum of seven (7) years of progressively responsible experience managing operations or projects of similar size and complexity within a light rail commuter rail or public transit environment.
• Minimum of three (3) years of experience in a related management supervisory or transportation operations leadership position.

Knowledge and Professional Expertise

• Comprehensive knowledge of rail transit operations dispatching service delivery and transportation management principles.
• Knowledge of applicable federal state and local regulations governing public transportation operations.
• Understanding of transit safety management systems emergency management incident response and operational risk mitigation.
• Experience coordinating complex operational activities involving multiple stakeholders and departments.

Education

• Bachelors degree in Transportation Business Administration Public Administration Operations Management or a related field preferred.
• An equivalent combination of education and directly related experience may be considered.

• Knowledge Skills and Abilities

• Strong leadership and team management skills.
• Ability to manage complex transit operations in a fast-paced environment.
• Excellent analytical decision-making and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and respond effectively during emergencies and service disruptions.
• Proficiency in operational reporting systems dispatch technologies and performance management tools.
• Ability to establish and maintain effective working relationships with employees customers regulatory agencies and transit stakeholders.

Preferred Qualifications:

• Experience in light rail or commuter rail operations management.
• Experience with rail dispatching operations control centers and service management systems.
• Knowledge of APTA standards transit industry best practices and emergency management principles.
• National Incident Management System (NIMS) training and certification preferred.

• Working Conditions:

• Work is performed in office operations control center field station and rail yard environments.
• Position requires availability for emergency response service disruptions and special events.
• May require evenings weekends holidays and on-call responsibilities.
• Frequent interaction with operations personnel contractors regulatory agencies and customers.

This position is not eligible for Railroad Retirement.

We thank all applicants for their interest; however only those under consideration will be contacted.

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Type:Experienced