Transportation Logistics Operator

• Coordinate and schedule delivery appointments for major retail customers including Walmart Sams Club Target Costco Amazon and BJs.
• Communicate with customers carriers internal transportation teams regarding shipments and delivery schedules.
• Request confirm and update delivery appointments through customer portals.
• Monitor shipment status and follow up on late delayed refused or rescheduled deliveries.
• Prepare and review appointment confirmations.
• Track inbound and outbound shipments and provide customers with accurate ETAs.
• Resolve delivery issues appointment conflicts shortages damages and other customer concerns.
• Enter and maintain accurate shipment and customer information in the internal system
• Respond to customer emails and phone calls professionally and promptly.
• Escalate urgent transportation or customer issues to the appropriate departments.
• Maintain daily shipment reports appointment schedules and tracking spreadsheets.
• Follow up with carriers to ensure appointments are met and deliveries are completed.
• Build strong relationships with key customers and transportation partners.
• Support the logistics team with daily operational tasks

   

Qualifications :

• Strong communication and customer service skills
• Fluent in English/Korean (1member) English/Spanish Bilingual (1member)
• Excellent organization and time management
• Attention to detail and accuracy
• Shipment tracking and appointment scheduling
• Problem solving and issue resolution
• Strong follow up and multitasking abilities
• Proficient in Microsoft Excel Outlook and Word
• Ability to work in a fast paced environment

   

Requirements

• High school diploma or equivalent
• 3 6 years of experience in logistics transportation and customer services preferred
• Experience scheduling delivery appointments preferred
• Familiarity with retail customer portals such as Walmart Target Costco Amazon Sams Club or BJs
• Experience working with carriers customers and internal teams
• Ability to manage multiple shipments and meet deadlines
• Strong written and verbal communication skills

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract