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Transportation Incident Liaison


Job Location:

Hartford County, CT - USA

Yearly Salary: $ 79889 - 115363
Posted: 30 August 2026 (30+ days ago)
Application Deadline: 27 November 2026
Vacancies: 1 Vacancy

Job Summary

Introduction


Are you a current Connecticut Department of Transportation employee looking to advance your career within the agency Do you want to continue to help make commuting and traveling throughout CT safe If so read below and apply today!


WHAT WE CAN OFFER YOU

As a state employee you would continue to have access to the following:

THE ROLE

The Transportation Maintenance Planner 2 serves as the Transportation Incident Liaison and primary liaison for claims complaints and inquiries involving highway maintenance operations.

This position provides technical and administrative support to Maintenance management by researching and coordinating claims arising from roadway conditions maintenance activities state equipment highway infrastructure and work performed by Maintenance forces.

The incumbent works extensively with Maintenance supervisors managers field personnel agency Claims and Legal staff other Department units contractors municipalities and members of the public to investigate concerns obtain and analyze maintenance records document operational conditions and coordinate timely and accurate responses.

The position requires a strong understanding of highway maintenance operations and the ability to evaluate claims and complaints within the context of actual Maintenance practices responsibilities work activities and available records.

POSITION HIGHLIGHTS

OUR MISSION

As one of Connecticuts largest State agencies the Connecticut Department of Transportation (CTDOT) employs roughly 3300 individuals across five bureaus. CTDOT is guided by its mission to improve lives through transportation. Our infrastructure and transit systems are essential to the safety and mobility of Connecticut residents and our work strengthens both economic and community development. CTDOT is committed to fostering a workforce that reflects the communities it serves and individuals with broad-ranging backgrounds and life experiences are encouraged to apply.

Learn more about our mission vision and values!

    Selection Plan

    In order to be considered for this job opening you must be a current State of CT employee of the agency listed abovefor at least six (6) months of full-time service or full-time equivalent service absent any applicable collective bargaining language and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

    FOR ASSISTANCE IN APPLYING:

    Check out ourApplicant Tips on How to Apply! Need more resources Visit ourApplicant Toolkitfor additional support throughout the recruitment process.

    BEFORE YOU APPLY:

    AFTER YOU APPLY:

    • Some email providers may experience delays or issues delivering messages. To avoid missing important updatessuch as referral questionnaires or interview scheduling linksplease check yourPersonal Status Boardregularly.
    • For added convenience you can also enable text (SMS) notifications. To do this log in to your Personal Status Board and select Update My Contact Information.
    • Referral Questions:This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
    • Prepare For An Interview:Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpfulInterview Preparation Guideto make the best impression!
    • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
    • The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
    • Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at employer may participate in EVerify and will provide the federal government with your Form I9 information to confirm work authorization.

    QUESTIONS WERE HERE TO HELP:

    Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Frank DeCusati at (Opens in a New Window).

    Join the State of Connecticut and take your next career step with confidence!

    PURPOSE OF JOB CLASS (NATURE OF WORK)
    In the Department of Transportation Central Office of Maintenance or a District Maintenance Office this class is accountable for independently performing a full range of professional tasks in the planning of state and federal maintenance and improvement projects.
    EXAMPLES OF DUTIES
    • Performs professional duties in planning highway maintenance projects;
    • Conducts field reviews of proposed projects determines needs and recommends improvements;
    • Prepares plans specifications and estimates for funding approval requests;
    • Prepares capital requirement programs and tolls and concessions work;
    • Schedules projects to meet highway and bridge maintenance needs within available funding manpower and time frame limits;
    • Analyzes costs production commitments and requirements in order to improve work methods management techniques and equipment;
    • Oversees Maintenance Management System;
    • Reviews contracts proposals and specifications for materials equipment and contractual services;
    • Coordinates review of maintenance agreements;
    • Formulates project memoranda;
    • Submits work order requests;
    • Reviews project changes prepares modification requests and maintains financial accounts;
    • Reviews accuracy of project records and ensures engineering work relative to safety improvements is completed;
    • Prepares progress and status reports;
    • Prepares purchase order contracts for vendor in place work;
    • Assists in final field reviews prior to closing out of project;
    • Performs related duties as required.
    KNOWLEDGE SKILL AND ABILITY
    • Knowledge of
      • highway-related maintenance methods materials and equipment;
      • principles and methods of determining maintenance needs and preparing programs;
      • basic civil engineering principles and practices;
    • Skills
      • interpersonal skills;
      • oral and written communication skills;
    • Ability to
      • read and interpret plans and drawings;
      • understand and apply relevant statutes and policies pertaining to highway maintenance;
      • utilize computer software.
    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
    Six (6) years of experience coordinating highway maintenance project activities including planning scheduling budgeting or other related activities.
    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

    • College training in civil engineering or a related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
    • For state employees experience as a Transportation District Services Agent 2 Transportation General Supervisor (Bridge Maintenance) (Maintenance) (Signs and Markings) or Transportation District Electrical Supervisor may be substituted for the General Experience.
    • For state employees one (1) year of experience as a Transportation Maintenance Planner 1 Transportation District Services Agent 1 Transportation Engineer 1 (Construction Engineering) in Highway Maintenance or Transportation Supervisor (Bridge Maintenance) may be substituted for the General Experience.
    • For state employees two (2) years of experience as a Transportation Landscape Designer 1 may be substituted for the General Experience.

    PREFERRED QUALIFICATIONS
    • Experience working in highway maintenance transportation operations public works construction roadway infrastructure or a related operational environment
    • Experience researching highway maintenance activities using work orders service requests equipment records maintenance management systems inspection records or other operational documentation
    • Experience investigating claims complaints property damage allegations or customer concerns involving roadway conditions or maintenance operations
    • Experience coordinating with Maintenance supervisors field personnel contractors municipalities utilities or other stakeholders to research and resolve operational issues
    • Experience preparing written reports correspondence summaries or responses involving highway maintenance activities claims or customer complaints
    • Experience organizing and tracking multiple claims complaints or operational assignments requiring research documentation follow-up and adherence to deadlines
    SPECIAL REQUIREMENTS
    • Incumbents in this class may be required to travel.
    • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operators license.
    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

    ACKNOWLEDGEMENT
    As defined by Sec. 5-196 of the Connecticut General Statutes a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such a job class is not meant to be all inclusive of every task and/or responsibility.

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