Transportation Coordinator

Department Overview

Reach for Resources is a nonprofit agency based out of Minnetonka Minnesota. We provide individualized services that maximize independence boost community engagement and improve physical and emotional well-being to individuals of all abilities. Our recreation department offers small group and individual therapeutic services and contracts with county and city parks and recreation departments to provide adaptive recreation inclusion support and training services to their community members.

Job Summary

The Transportation Coordinator at Reach for Resources Inc. is responsible for overseeing transportation services that empower individuals with developmental disabilities to access community programs and services. This position assists with overseeing two primary transportation programs-Trail by Reach and Reach in Motion. Trail by Reach provides door-to-door rides to eligible adults attending adaptive recreation and education programs in specific metro-area cities. Reach in Motion enables individuals to access transportation through Lyft Passes funded by county waivers promoting greater autonomy and community engagement. The Transportation Coordinator ensures safe efficient and responsive transportation logistics while also supporting participants in navigating transportation tools and services.

Pay: $20/hour

Essential Duties and Responsibilities

Oversee the coordination and operations of the Trail by Reach and Reach in Motion transportation programs.

Communicate with riders caregivers and drivers to confirm logistics and maintain a reliable transportation experience.

Submit accurate and timely rider lists to third-party transportation providers and manage any necessary changes or cancellations.

Ensure all Trail by Reach riders meet eligibility requirements and conduct individual assessments as needed.

Provide support and guidance to participants setting up Lyft accounts and using the Lyft app through the Reach in Motion program.

Set up and monitor Lyft Pass allocations tied to individual county waiver budgets ensuring compliance and service continuity.

Respond to and resolve transportation-related issues including ride access problems visibility of Lyft funds or technical support.

Track and document participant usage program metrics and service delivery outcomes for internal reporting and quality assurance.

Maintain accurate up-to-date records and documentation related to rider information funding sources and transportation logistics.

Complete monthly billing in Procentive.

Collaborate with other departments to ensure transportation services align with program schedules and participant needs.

Provide training or informational materials related to transportation services as needed.

Accountability to the Transportation Manager

Working Conditions and Physical Demands

Environment: This position primarily involves remote work using a company-provided laptop and phone. Occasional in-person meetings or on-site visits with transportation providers or participants may be required.

Schedule: This position largely works as needed based on the demands of ride scheduling and may include on-call work.

Physical demands: Light lifting (under 20 lbs) frequent sitting and use of a computer walking/travel during site visits verbal communication hearing and seeing. Must be able to safely operate a personal vehicle and consistently use technology platforms (laptop mobile apps scheduling tools).

Additional Information In addition to salary Reach for Resources offers excellent employee benefits.

Benefits may include:

Generous PTO package (15 days for full-time staff) with increases each year worked

13 floating holidays annually (for full-time employees)

Medical dental and vision insurance

Life insurance AD&D critical illness hospital legal accident and pet insurance

Retirement savings plan with company matching

Company-paid MN PFML/Short-term Disability/Long-term Disability

Flexible schedule

Mileage reimbursement

Personable and fun co-workers (if we do say so ourselves)

Caring supportive supervisors

Plenty of chances to wear casual clothes

A focus on wellness

Disclaimer: Reach for Resources Inc. is an Equal Opportunity Employer. Reach for Resources Inc. does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need.

Reach for Resources Inc. Is committed to ensuring that applicants and employees with disabilities receive support. Applicants or employees must be able to meet the minimum qualifications of the position; reasonable accommodation may be provided if requested by the employee.

Preferred Qualifications

1 year of experience in human services transportation coordination or case management.

Required Qualifications

High school diploma or equivalent; relevant post-secondary education preferred.

Strong organizational and time management skills.

Effective communication skills with a wide range of stakeholders including individuals with disabilities.

Proficiency in using digital tools such as Microsoft Office Suite and mobile applications.

Ability to learn and navigate systems related to Lyft county waivers and scheduling software.

Valid drivers license and reliable transportation.

Must pass an MNDHS background check