Transportation Assistant

Duties include but are not limited to:

• Utilizes various software applications
• Post and reconcile time cards
• Determine veteran Beneficiary Travel eligibility according to national and local rules and regulations
• Assists veterans with financial hardship waiver applications
• Process travel reimbursement claims
• Reviews clinical requests for transportation at VA expense
• Arranges complex transport for patients adhering to provider specifications
• Coordinates patient transfers with other VA facilities
• Annotates travel arrangements in patient record
• Assists patient their representatives and staff with questions related to transportation and transportation benefits
• Arranges and coordinates inter-facility transfers
• Arranges and coordinates taxi wheelchair van ambulance air ambulance train and other transportation
• Manages Patient Funds program
• Prepares and completes all forms associated with patient funds withdrawal and deposit
• Complete Patient Fund disbursement and balance requests
• Oversees and completes the Patient Funds monthly reconciliation
• Maintains control of all Patient Funds folders correspondence invoices and supporting documents
• Informs patients and/or next of kin of remaining Patient Funds balances
• Demonstrate compliance with applicable laws regulations and industry standards
• Perform work independently in conformance with all directives regulations and VA policies
• Contribute and assist in attaining business office goals
• Handles conflicts and problems with internal and external customers appropriately
• Exercise patience and promote a congenial atmosphere
• Willingly and actively assist team members staff veterans and others
• Collect organize track and count all beneficiary travel reimbursement forms
• Ordering office supplies
• Budget tracking researching items and contacting vendors

Promotion Potential: The selectee may be promoted to the full performance level GS-06 without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday- Friday 8:00am-4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Transportation Assistant/PD041280A and PD041281A
Relocation/Recruitment Incentives:

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-05 position you must have served 52 weeks at the GS-04.
• For a GS-06 position you must have served 52 weeks at the GS-05.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

GS-05 LEVEL:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: includes preparing written instructions and a variety of correspondence; performing data entry into an automated system; scheduling appointments and admissions; collecting compiling and tracking of data; and ensuring compliance with regulations and procedures. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. Education must have been obtained in an accredited college or university and must demonstrate the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation . OR
• Combination: Applicants may also combine education and experience to qualify at this level.

GS-06 LEVEL:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: includes performing transportation support duties such as coordinating connections/scheduling documenting travel information; collecting compiling and tracking data on a daily basis; Performs a basic analysis of data and generates a variety of reports; entering data into automated tracking data bases; and planning and directing a program that provides support services. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
• Education: There is no educational substitution for this grade level.

. For more information on these qualification standards please visit the United States Office of Personnel Managements website at Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers (CLCs) community-based outpatient clinics (CBOCs) domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Required Experience:

Junior IC