Transportation Assistant

• Works closely with the Chief Business Officer Fiscal Staff and other stakeholders to ensure Beneficiary Travel Special Mode Transportation fraud prevention patient funds and ambulance billing programs are complying with Code of Federal Regulations Veterans Transportation Program and local policies.

• Works closely with clinical staff and other health care professionals within the Veterans Administration as well as Community Care providers for coordination of Veterans transportation needs.
• Responsible for overall planning coordination implementation management and evaluation of clinical applications of patient transportation with emphasize on improving care safety of Veterans in a cost-effective approach.
• In accordance with established beneficiary travel policy per physician documentation and according to travelers medical condition decides either common carrier or special mode transportation.
• Accepts inbound Beneficiary Travel calls from Veterans and staff concerning transportation arrangements and responds to questions or problems related to reimbursement benefits.
• Independently manages the Medical Centers Beneficiary Travel program using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible Veterans and caretakers.
• Determines eligibility for government-sponsored travel using applicable federal regulations and policies for program benefits.
• Responsible for fund control point management for mileage reimbursements.
• Interacts with various other transportation services such as Emergency Medical Services (EMS) Volunteer Transportation Network (VTN) Disabled American Veterans (DAV) Veterans of Foreign Wars (VFW) etc. and other transportation providers.
• Performs other related duties assigned.

Work Schedule: Monday through Friday from 7:00am to 3:30pm
Telework: Not eligible for telework.
Virtual: This is not a virtual position.
Position Description/PD#: Transportation Assistant/PD99780S
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: collecting compiling tracking and analyzing data and statistical information in support of transportation; contacting customers to determine transportation needs and requirements; managing schedules for daily activities; entering information into an automated tracking system; and communicating and treating customers in a courteous tactful and respectful manner..

There is no educational substitution at this grade level.

You will be rated on the following Competencies for this position.

• Computer Skills
• Control of Funds
• Customer Service (Clerical/Technical)
• Integrity/Honesty
• Interpersonal Skills
• Medical Information
• Reading Comprehension
• Reasoning
• Self-Management

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work involves various physical demands requiring the employee to be versatile in the many functions performed. These include sedentary work performed at a desk with intermittent standing walking bending and lifting of lightweight records or supplies. Work is performed in an office setting. Work is performed within view and hearing of patients and the general public. The Transportation Assistant has direct contact with patients and possible exposure to contagious diseases. Immediate attention is required for travel and patient funds activities while lodging arrangements must be completed timely. Meeting these obligations may present varied demands on the Transportation Assistant. Patients may present skeptical agitated uncooperative and some may become hostile or dangerous. The work environment is multifaceted complex and demanding.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.