Transition Strategy Partner

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.

Dont meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description nobodys perfect and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The Transition Strategy Partner serves a strategic partner across the sales and customer lifecycle supporting prospects and customers from pre-sale through implementation and transition. This role uncovers and resolves complexities in the sales and onboarding process partners crossfunctionally to remove barriers and ensures accurate expectations are set for a smooth transition to TriNet. The Transition Strategy Partner plays a critical role in reducing time to close optimizing solution configuration and delivering an exceptional client onboarding and transition experience for PEO ASO and/or OMS products.

Hiring in:

Boston

Austin

Philadelphia

What you will do

• Partner with Sales Consultants and prospects beginning in the sales process through completion of customer onboarding by project managing prospects and clients through all phases of implementation including planning system setup policies and rules and utilization of additional products and services.
• Analyze prospective clients businesses to recommend efficient configurations of TriNets solutions including upsell and identification of utilzation opportunities of TriNets products and services.
• Advocate for customers by identifying gaps through probing questions troubleshooting resolving or advancing issues that may impact implementation or transition success.
• Act as a liaison between customers and internal partners (Sales Customer Experience Technical and Operations teams).
• Maintain detailed knowledge of TriNets core products strategic service offerings policies systems capabilities and limitations.
• Act as an escalation point during complex onboarding scenarios collaborating with internal teams to resolve issues and remove blockers.
• Educate customers on critical setup activities product functionality and their ongoing responsibilities during and after implementation.
• Proactively engage clients to ensure high service standards and a seamless transition experience.
• Identify opportunities for process improvement and support continuous enhancement of transition and onboarding practices.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelors Degree or 5 years of equivalent work experience preferred

Experience Qualifications

• Typically 3 years of consultative or account management experience required
• Typically 1 years of Sales Support and/or Implementation experience required

Skills and Abilities

• Solid knowledge and understanding of state and federal employment laws in Payroll and Leaves. (Basic proficiency)
• Strong consultative critical thinking and organizational skills. (Intermediate proficiency)
• Demonstrates ownership mindset. (Basic proficiency)
• Excellent interpersonal verbal written presentation and facilitation skills. (Intermediate proficiency)
• Strong business acumen with the ability to analyze data perform pricing calculations and support decisionmaking. (Basic proficiency)
• Demonstrated strength in issue management customer advocacy problem solving and relationship building. (Intermediate proficiency)
• Ability to work effectively in a fastpaced evolving environment while managing multiple priorities. (Basic proficiency)
• Excellent attention to details. (Basic proficiency)
• Proficient in Microsoft Office Suite. (Basic proficiency)
• Commitment to professional ethics collaboration and a diverse workplace. (Basic proficiency)

Licenses and Certifications

• Certified Associate in Project Management (CAPM) preferred
• Certified Payroll Professional (CPP)-APA preferred
• Portfolio Management Professional (PMP) preferred
• SPHR or SHRM-SCP preferred

Travel Requirements
Be available to travel to market assigned client locations up to 50% of the time.

Work Environment

• Work in clean pleasant and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this role is $34.04 to $76.56. The candidates final salary offer will be based on the candidates skills education work location and experience.

A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.

Additionally subject to applicable eligibility requirements TriNet offers permanent full-time employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven (11) Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.