Partner Success Lead

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

Anthropics consulting and systems integration partners now sell and deliver Claude work at growing volume and selling alongside partners is working. What matters next is delivery: whether the partner completes the work whether the customers Claude usage grows and holds and whether the outcome is good enough that the customer asks for that partner again.

The Partner Success Lead owns that outcome. You will hold a book of in-flight customer engagements across a set of managed partners in North America. From the day our Partner Delivery program matches a customer engagement to a partner in your book you own it to a completed outcome: the work finishes on scope the customers Claude usage grows and a stalled engagement gets diagnosed and unblocked before the customer disengages. You wake up every day on one question: what is each partner in my book doing and is the work getting done.

• Own every customer engagement in your book from partner match to completed outcome. Know the state of each one every week: scope timeline blockers and the customers Claude usage trend.
• Run the weekly delivery review across your book and bring stalled or at-risk engagements to the weekly at-risk account review with a diagnosis an owner and a specific ask rather than a status list.
• Unblocking. Partner capacity scope creep customer readiness product questions deal-registration conflicts and customer dissatisfaction with partner work: get each issue to the right internal team and stay on it through resolution.
• Own delivery quality and consumption across your book. Track engagements completed on time time from match to completion delivered consumption and weekly active use on the customer accounts your partners serve and the accounts trending toward at-risk.
• Build senior relationships with each managed partners practice and delivery leadership. Together with the Partner Account Manager and other Anthropic counterparts establish the executive-level trust that lets you ask a partner to restaff escalate or invest and be taken seriously when an engagement needs it.
• Build each partners Claude practice as the compounding work: certified bench depth one repeatable offering in a chosen industry lane and a published customer story from each completed engagement so the next engagement needs less from you.
• Turn what works into methodology. Convert the moves you prove in your book into named reusable best practices engagement review packs unblocking plays practice-building guides written clearly enough to be shared at scale across partners the Partner Success team and the contract delivery team running the same loop.
• Run the quarterly practice review with each managed partners alliance and delivery leads: joint goals on completed customer engagements customer adoption certified practitioners references and industry positioning.
• Present and persuade across audiences. Deliver partner executive briefings practitioner enablement sessions and internal reviews with equal command this role is regularly the voice of Partner Success in front of a partners leadership a delivery team a customer or Anthropics own leadership.
• Steward funding requests from partners in your book. Recommend for or against co-investment and program funding requests against a stated outcome and reconcile against milestones. The bar is outcomes not consultant hours.
• Work the handoffs cleanly: from Partner Sales when a partner deal closes and from the Partner Delivery program when an engagement is matched to a partner in your book. Coordinate with the Partner Account Manager on any strategic partner that has one with Customer Success Managers on customer-side account health and with Anthropics direct sales field on joint accounts.
• Instrument your book and know its numbers: engagements in flight and completed stall rate and days to unblock delivered consumption per partner certified practitioner counts and partner health trajectory.
• Run your book Claude-first. Telemetry drafts the diagnosis; you validate it and act. Claude drafts your review packs status notes and escalation briefs; you own the judgment the exceptions and the unblocking. Feed what you see in the field back into the packages playbooks tier rules and health rubric the team runs on.

• Experience owning a high-volume book of concurrent customer engagements projects or accounts (roughly 10 to 30 at a time) to completed outcomes in a partner success customer success delivery management or technical account management role.
• Ability and appetite to build structure clarity and programmatic motions out of in-flight work while delivering engagement by engagement. You have written something down a review format a checklist a play that others ran without you and you want to do more of that; growing that into the operating playbook a wider team runs is the senior end of this role not the entry bar. This role scales by what you write down not by added hours.
• Track record of a number tied to completed work and customer behavior (on-time delivery adoption retention consumption expansion) rather than contract signature and an operating rhythm you built to hit it.
• Judgment on delivery quality: you can review a partners engagement plan or scope and tell whether it will finish on time and produce usage and you ask the follow-up question that surfaces the real risk.
• Escalation and unblocking judgment across a matrix (partner customer direct sales customer success product): you know which stall belongs to whom you get help fast and you stay engaged to resolution.
• A convincing speaker and presenter to all kinds of audiences: partner executives delivery practitioners customers and internal leadership. You can carry a quarterly practice review an enablement session and an executive escalation in the same week and land each one.
• Deep understanding of how customer success works in a usage-based business; you have held a number tied to customer behavior and can read a consumption trend and act on it.
• Enough technical fluency to be credible in a delivery review. You do not need to write code but you can follow a partner architects walkthrough of a real Claude engagement and ask the substantive second question.
• Active daily use of Claude or another large language model as part of how you work: preparing reviews drafting account plans and analyzing your book. We will ask you to walk us through a recent deliverable.

• 5 to 8 years working with consulting and systems integration partners or in delivery-facing customer success at a software company cloud platform or partner-led business.
• Direct experience with systems integrators (global firms such as Accenture Deloitte Capgemini Infosys TCS or Wipro or regional and boutique firms) and an understanding of how their delivery practices are staffed and run.
• Experience running at-risk or red account reviews and turning stalled work around.
• Experience anchoring a surge team: setting the playbook and the review pack that a group of contract or offshore delivery coordinators ran and holding the quality bar across them.
• Depth in a specific industry vertical (financial services healthcare public sector retail or manufacturing) where you have carried a book of partners or customers.
• Experience stewarding co-investment funding or market development funding against specific outcomes with formed opinions about what works and what does not.
• Experience running quarterly business reviews with consulting firm practice leads and a sense of what makes them productive rather than ceremonial.
• Experience on a new team where the operating model was being written while you ran the book and you shipped both.

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policy for using AI in our application process.