Training & Support Specialist

Company Overview

Ovation a family-owned and privately held real estate firm with a 40-year track record is a vertically integrated organization specializing in the development construction and management of residential properties. To date Ovation has developed over 40 properties comprising more than 12000 apartment units with an additional 4000 units currently in development pipeline. The firms multifamily portfolio includes 6000 Class A units 400 active adult units 2200 affordable senior units and 2000 units managed for third parties for a total of 10600 units under management. Committed to enhancing the lives of individuals families and communities Ovation continues to expand its impact one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools resources and support they need to succeed in their roles.

The Role

The Training & Support Specialist helps bring Ovations learning strategy to life through engaging onboarding training facilitation learner support and on-site reinforcement. This hands-on role partners with Training HR Operations and property leaders to ensure employees are prepared supported and confident in their roles.

Key Responsibilities

• Lead and support new hire onboarding both in-person and virtually introducing employees to Ovations culture systems processes and expectations.
• Co-facilitate live virtual and e-learning training for leasing operations systems customer service and other functions.
• Provide ongoing learner support by answering questions clarifying processes and reinforcing training and SOPs.
• Travel to properties to provide on-site training reinforcement and operational support identify learning gaps and share feedback with Training and Operations.
• Coordinate training logistics including scheduling invitations materials technology rosters and completion tracking.
• Support new property transitions and third-party onboarding including training preparation Day 1 support system readiness documentation and post-transition follow-up.
• Assist with the rollout of new systems tools programs and processes through training and change-management support.
• Maintain and assist with updates to training materials SOPs job aids FAQs and LMS content.
• Serve as an approachable culture ambassador and trusted resource for employees throughout their learning journey.

Qualifications

• Bachelors degree in Business Education Human Resources or a related field preferred; equivalent experience will be considered.
• 13 years of experience in multifamily property management leasing operations training or a related field preferred.
• Strong presentation facilitation communication and interpersonal skills.
• Comfortable facilitating both in-person and virtual training.
• Experience with an LMS such as Grace Hill Easy LMS or similar platforms preferred.
• Proficiency with Microsoft Office particularly Word Excel and PowerPoint.
• Highly organized with strong follow-through and attention to detail.
• Comfortable with moderate travel to properties for training and support.

Company Benefits

We offer competitive salaries career growth opportunities and a comprehensive benefits package including medical dental vision and a 401(k) plan with employer match.

• Rent discount Employee rent discount after 90 days.
• Medical Insurance 100% free option available for employee/company pays portion of dependent coverage eligible 1st of the month after 60 days
• Dental and Vision Insurance Employee and dependent coverage options available eligible 1st of the month after 60 days.
• You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.
• Our generous PTO package consists of 13 days of paid time off which is pro-rated in each pay period and increases with tenure (available after 90 days of employment) ten holidays and one half day annually.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***

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