Training Specialist

Duties to include but not limited to:

• Developing and administering training programs for the MAS staff as well as administrative employees throughout the medical facility and Community Based Outpatient Clinics (CBOCs)
• Assesses training program quality and effectiveness for continuous improvement.
• Collaborates with supervisors and the Automated Data Processing Application Coordinator (ADPAC) to monitor and develop seamless processes within the service with the goal of improving efficiency effectiveness and customer service.
• Develops the training plan each fiscal year as well as the monthly training calendar of the training programs for the service including the day time and training location.
• Conducts and evaluates employee training needs In order to provide guidance to MAS management and supervisory staff on establishing and operating internal training programs developing or obtaining/purchasing training aids and selecting appropriate training resources.
• Coordinates requests for training funds in accordance with established service priorities on special interest training needs.
• Provides training on scheduling packages electronic waiting lists eligibility and enrollment means testing beneficiary travel encounter management reporting clinic set up procedures customer service new MAS Initiatives directives processes and Informational training material.
• Monitors quality program implementation and indicators designed to verify adherence to requirements prevent errors and eliminate ineffective work practices.
• Investigates and analyzes adverse quality trends or conditions and initiates corrective action.
• Designs studies training programs and organizational strategies for identifying opportunities to improve customer service and process quality.
• Performs audits of training processes to ensure compliance with directives prepares report of findings and prepares training that addresses deficient areas.
• Applies analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of ADPAC and other programs.
• Applies Joint Commission standards relating to service operations to assure compliance and recommend improvements to meet standards.
• Applies comprehensive practical knowledge of day-to-day operations to identify how mandatory changes affect employees in order to develop the training required for implementation.
• Implements administers and coordinates all aspects of the training and educational concepts in order to instruct all levels of employees students volunteers and management.
• Maintains effective interpersonal relationships and negotiating solutions with supervisory professional and nonprofessional staff personnel and staff in other Services and facilities.
• Adjusts education materials and presentations to the level of the learner in order to maximize the learning process.
• Independently develops and plans the overall training program including developing deadlines priorities and training schedules to meet established goals and objectives.
• Communicates with individuals and groups both VA and non-VA at different levels with a wide variety of educational and socioeconomic backgrounds divergent opinions and priorities by applying a variety of communication techniques.
• Utilizes technical competence with various automated data systems such as VISTA CPRS and other applicable software for output/input and analyses of data.
• Reviews available resources and educational materials for appropriateness and selects or modifies these materials to address existing educational problems or needs.
• Conducts formal and/or informal in service and continuing education programs based on identified need.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 7:30am - 4:00pm 8:00am- 4:30pm EST
Compressed/Flexible: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Training Specialist/PD513140
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/14/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirements Education:

Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled. OR Experience: Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:

• Teaching or instructing in an adult education program secondary school college military installation or industrial establishment in the appropriate field(s).
• Supervising or administering a training program.
• Development or review of training/course materials aids devices etc. and evaluation of training results.
• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

GS-09 Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Teaching or instructing in an adult education program secondary school college military installation or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials aids devices etc. and evaluation of training results. Working in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

OR

Education masters or equivalent graduate degree

OR

2 full years of progressively higher level graduate education leading to such a degree

OR

LL.B. or J.D. if related

GS-11 Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Teaching or instructing in an adult education program secondary school college military installation or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials aids devices etc. and evaluation of training results. Working in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

OR

Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree

OR

Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

OR

LL.M. if related

Best Qualified Criteria Training Specialist GS-9 (Entry Level)
Best Qualified Candidates identified should demonstrate experience in the following areas:
providing formal or informal instruction coaching mentoring or on-the-job training to employees.
of patient scheduling principles policies procedures and customer service practices within a healthcare setting.
communicating effectively both orally and in writing including presenting information to individuals or small groups.
using electronic health record systems scheduling applications or other computerized systems to complete daily work assignments.
to organize work prioritize multiple assignments and adapt to changing operational needs while maintaining accuracy and attention to detail.
collaborating with supervisors leadership and multidisciplinary teams to support training initiatives or operational goals.
ability to learn new systems policies and procedures and apply them effectively in the workplace.

Best Qualified Criteria Training Specialist GS-11 (Full Performance)
Candidates identified as Best Qualified should demonstrate specialized experience in the following areas:
independently developing coordinating facilitating and evaluating employee training programs.
knowledge of patient scheduling policies procedures directives and operational workflows within a healthcare environment.
using the Integrated Scheduling System Veterans Health Information Systems and Technology Architecture and other scheduling applications to provide instruction troubleshoot issues and support operational improvements.
conducting scheduling audits analyzing audit results identifying trends and developing corrective action plans to improve scheduling accuracy and compliance.
utilizing reporting tools and system-generated data to evaluate performance monitor compliance identify training needs and provide recommendations to leadership.
presenting information to large groups facilitating classroom instruction leading meetings and delivering virtual or in-person training.
advising supervisors and leadership regarding training needs operational challenges compliance issues and process improvement initiatives.
developing or revising standard operating procedures job aids instructional materials or other training resources.
evaluating employee competency providing constructive feedback coaching staff and recommending additional training based on performance outcomes.
ability to independently manage multiple projects establish priorities and effectively communicate with employees and leadership across organizational levels.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC