Training Specialist

Duties include but are not limited to:

• Performs analytical and evaluative reviews relating to the development and/or execution of various scheduling operation programs and applications of the Dayton VA and VISN facility.
• Determines during analysis and scheduler training process the accuracy and timeliness of the scheduling system and appointments made by key-holders.
• Utilizes advanced skills at analyzing and evaluating existing and proposed scheduling operations and services.
• Presents data conclusions and recommendations to facility and VISN management officials to ensure scheduling compliance.
• Responsible for IT security and confidentiality for but not limited to data network or system access accessibility codes. Develops
  obtains and adapts current instructional material.
• Provides remedial and refresher training to staff based on cancellation appointment and audit data.
• Develops and implements training programs to ensure that quality provisions are planned developed and implemented to identify prevent and correct unsatisfactory conditions which influence the regulatory correctness and responsiveness to facility policies and national scheduling guidance.
• Works with the ADAPACs COS Section Chiefs and COS Supervisor/Leads to develop data capture and electronic reporting procedures to track progress of quality program management initiatives.
• Analyzes segments of business process or transaction and identifies indicators progress measures objectives and emphasizes areas of action for improvement.
• Provides training to supervisors and staff and assists in developing polices and standards.
• Facilitates development and maintenance of standard operating procedures for administrative staff.
• Develops and modifies courses set training priorities researches and recommends new or alternative training sources for administrative workforce.
• Develops reviews analyzes implements conducts and evaluates training courses and programs related to COS areas such as Access to Care Scheduling Telehealth/Connected Care Special Programs Telephone Communications Insurance Collection Records Management Consult/Referral Management Community Care Program as well as training on new directives and processes.
• Conducts and evaluates employee training needs assessments in order to provide guidance to COS management and supervisory staff on establishing and operating internal training programs developing or obtaining/purchasing training aids and selecting appropriate training resources.
• All other duties as assigned.

Work Schedule: Monday-Friday 0730-1600
Telework: This position may be authorized Ad-hoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Training Specialist/PD170010

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/05/2026.

This occupational series has Individual Occupational Requirements (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series and it is something that cannot be waived. The education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. To qualify for the GS 1712 occupational series do you meet the following IOR

Education
Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled.

OR

Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:

• Teaching or instructing in an adult education program secondary school college military installation or industrial establishment in the appropriate field(s).
• Supervising or administering a training program.
• Development or review of training/course materials aids devices etc. and evaluation of training results.
• Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: supervising or administering a training program developing or review of training/course materials aids devices etc. and evaluation of training results work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis teaching or instructing in an adult education program secondary school college military installation or industrial establishment in the appropriate field(s).

OR

• Education: Applicants may substitute education for the experience required. To qualify based on education for this grade level you must have a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. if related (transcript required) OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combinations of successfully completed graduate-level education (beyond 18 semester hours) as described above. (transcript required)

For more information on these qualification standards please visit the United States Office of Personnel Managements website at Requirements: See VA Handbook 5019

Required Experience:

IC