Training Organizational Change Management (OCM) Lead
Job Location:
Sacramento, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
| Job Title | Training / Organizational Change Management (OCM) Lead | ||||||||
| Client Company/Dept. Name | CalHFA | ||||||||
| Address | 500 Capitol Mall Suite 1400 | City Name | Sacramento | State Name | CA-California | Zip Code | 95814 | If others (Address) | |
| Duration of the project | Project Start Date | 11/1/2026 | Project End Date | 1 | Due date for Resume submission | 9/22/2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| Job Description | Key Responsibilities Training curriculum: design and deliver role-specific training for IT staff service desk administrators and end users plus complete system documentation admin guides and configuration playbooks. CalHFA-specific playbook: co-author the CalHFA-specific workflow playbook with the Business Analyst tailored to CalHFAs processes and terminology. Adoption & change management: plan communications and adoption activities across IT HR Finance and Administrative/Marketing user groups to drive usage of the new platform. Go-live support: support go-live hyper-care and post-launch stabilization from a training/adoption perspective addressing user-readiness gaps as they surface. Knowledge base: own delivery of the complete training curriculum and knowledge-base content required at go-live. | ||||||||
| Skill set info | Required Qualifications Mandatory 6 years training design and organizational change management; 3 years supporting ITSM/ServiceNow rollouts Minimum 3 years designing and delivering end-user training and adoption/change-management programs for a ServiceNow (or comparable ITSM) rollout including at least one California state or local government client. Prior experience developing training curricula and change-management communications for a U.S. public-sector agency audience spanning IT staff service desk agents administrators and general end users. Demonstrated instructional-design experience (curriculum development admin guides knowledge-base content). Preferred Qualifications Prosci or equivalent change-management certification. Experience supporting multilingual training content and accessible (WCAG 2.1 AA) training materials. | ||||||||
| Education | |||||||||
| Certifications (if required) | |||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | |||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | Hybrid |
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About Company
Abacus Insights simplifies healthcare data with best-in-class data management solutions that improve data quality and drive valuable insights. We provide our customers with an intelligent platform that unlocks the value of data and removes the burden of maintaining legacy data managem ... View more
