Training and Documentation Specailist

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Develop organize and maintain training materials user guides standard operating procedures job aids and other documentation to support team and organizational needs.

• Collaborate with subject matter experts and stakeholders to gather information identify documentation requirements and ensure content is accurate clear and current.

• Create and deliver training content for clients including presentations workshops and other instructional materials that support learning and adoption.

• Review edit and update existing documentation to improve usability consistency and alignment with policies processes and systems.

• Support onboarding and ongoing training initiatives by providing resources answering questions and helping users understand procedures and tools.

• Maintain documentation libraries and training records ensuring materials are organized accessible and version-controlled.

• Assist with process improvement efforts by identifying opportunities to streamline documentation and enhance training effectiveness.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD PUBLIC TRUST; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

• Associates degree or additional 2 years experience in lieu of Degree.

• Minimum 2 years experience in training technical writing documentation development instructional design or a related role.

• Strong written and verbal communication skills with the ability to explain complex information in a clear and user-friendly way.

• Excellent organizational skills and attention to detail.

• Ability to work independently and collaboratively in a team environment.

• Proficiency with Microsoft Office applications especially Word PowerPoint and Excel.

• Ability to manage multiple priorities meet deadlines and adapt to changing needs.

What Would Be Nice To Have:

• Experience supporting training or documentation within an IT grants or administrative environment.

• Familiarity with digital adoption platforms such as WalkMe content management systems or documentation platforms.

• Experience creating online learning content tutorials or process maps.

• Knowledge of adult learning principles or instructional design best practices.

• Experience working with cross-functional teams in a fast-paced organization.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.