Trainer, Technology and Systems

Essential Duties & Responsibilities

• Identify technology and system skill gaps throughout organization

• Design training courses and develop training content based on input from various functions

• Stay up to date with changing technology including all computer applications systems and functions used throughout the organization

• Work alongside an instructional designer to determine the best approaches to address technology and system skill gaps accounting for the intended audience to ensure adult learning methods are integrated and class activities validate learning

• Subject matter expert for process workflows throughout various systems within the ERP

• Support an instructional designer in documenting processes and features used to develop training and resource materials including Quick Reference Cards and User Guides

• Stay up to date on new training methods and proactively research teaching techniques

• Create eLearning content including video tutorials or applicable SCORM packages to deploy through the Kodiak LMS

• Conducts field office training local training and virtual training for all Kodiak technology system applications

• Attain post-training feedback for review and update content accordingly

• Develop technical assessments to ensure successful knowledge transfer and skill competency for each training class objective

• Provide secondary end-user support related to technology and computer system applications including training for the IT Support Help Desk on computer applications

• Maintain the completion records for training participants by ensuring timely and accurate attendance and grading records are maintained within the Kodiak LMS

• Travel required up to 50% of the time

Education Experience & Training

• This role requires in-depth knowledge of technology and systems. The ideal candidate has over 5 years of experience training ERP and HRIS systems and demonstrates a passion for continued learning as technology changes and workflows update.

  • Proficiency with the following technologies including but not limited to: Microsoft Dynamics 365 Microsoft Office Suite (PowerPoint Outlook Excel Teams Word) Microsoft SharePoint Microsoft Power BI Workday HRIS Salesforce

  • Ability to mix standard Dynamics 365 content with custom company-specific training materials

  • Well versed in systems and business processes including workflows and integration points across modules and systems

• Additionally the successful candidate should bring proven experience of:

  • Organizational skills required to streamline highly technical content into manageable portions of information.

  • Excellent presentation and communication skills.

  • Calm and patient demeanor with the ability to adapt to various learning styles as needed.

  • Strong interpersonal skills and the ability to work well with others.

  • Leadership and mentor skills

• High school diploma required bachelors degree in technology education or related discipline is a plus.

Physical Demands

• Required to sit for long periods of timeas needed

• Must be able to work under pressure and occasional long or irregular hours

• Travel requirements to various field offices up to 50%

Qualifications

• Strong organizational skills

• Strong verbal and written communication skills

• Proficient use of Microsoft Office

• Understanding of learning management tools eLearning and Learning Management System (LMS) experience

• Workday Learning experience preferred

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