Technical Trainer
Job Location:
Issaquah, WA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- General Position Summary
Job Number:
King County Library System (KCLS) is seeking an experienced Technical Trainer to join the Human Resources Department. The Technical Trainer is part of a collaborative and innovative Talent Team responsible for talent acquisition and development at KCLS.
About the Opportunity:
As a Technical Trainer you will have the opportunity to collaborate with a team of training professionals internal subject matter experts and project sponsors focused on providing responsive training services to all KCLS employees. You will work independently to design draft and evaluate instructional content for internal KCLS professional development. You will provide consultation to strategic partners in Human Resources and across KCLS to translate training needs into successful learning experiences.
In this dynamic role you will:
- Manage multiple training projects at different stages of course development and delivery
- Develop e-learning and instructor-led curriculum
- Teach live courses
- Develop multimedia elements including recording video and audio tracks
- Provide feedback user testing quality assurance and support for a variety of training activities services and deliverables
About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons providing an unparalleled collection of library materials resources technology services and programs.
Approximately 1000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach programs and virtual assistance. Our service area includes cities towns tribal lands and unincorporated districts of King County with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity Equity and Inclusion (DEI) Assessment Demographics and Language Report of the more than 1.5 million residents who live within the KCLS service area almost half identify as Black Indigenous or People of Color (BIPOC). Moreover roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System values the diverse perspectives lived experiences and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply including BIPOC (Black Indigenous and other people of color) immigrants refugees women LGBTQIA individuals with disabilities veterans etc.
KCLSwelcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.
Need an accommodation to apply or interview Call or email.
KCLS ensures equal opportunities and consideration for all job applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment including in recruiting hiring promotion termination leave of absence compensation or training.- Examples of Duties
Essential Duties
The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however any new duties will remain within the scope of the job.
- Oversees course development including scoping analysis designing developing implementing evaluating and updating content.
- Creates high quality technically complex online learning experiences in collaboration with a variety of departmental and organization-wide stakeholders. Adheres to team quality standards and technical requirements for building learning experiences.
- Coordinates and facilitates project management activities to ensure timely fulfillment and delivery of content.
- Writes technical documents and training collateral to support training projects.
- Conducts training needs analyses and recommends outcomes and evaluation measures.
- Produces multimedia content including audio video and graphic design.
- Oversees training project management and deliverables.
- Researches a variety of topics and collaborates with subject matter experts to create lesson plans.
- Facilitates training in several formats including virtual and classroom environments.
- Applies a variety of strategies and techniques to promote student engagement and attain learning outcomes.
- Supports other trainers by producing online events managing breakout groups and answering live questions.
- Participates in continuous feedback loops that support the work of colleagues developing training content.
- Acts as a secondary trainer or instructional designer to develop small parts of larger projects under the supervision of a colleague or the team manager.
Secondary Duties
- Serves as an HR representative in designated work groups and committees.
- Helps team members test and conduct quality control on training courses and documentation.
- Manages courses in the Learning Management System (LMS) including creation enrollment and running reports on attendance and course completion.
- Performs other related duties as assigned.
Core CompetenciesEach KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the addition there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.
Organizational Competencies
- Valuing Diversity
Manages relationships with all kinds and classes of people inclusively and equitably. Respects values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.
- Customer Focus
Primarily focused on customer needs. Able to deliver high-quality value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding foster equitable services and forge meaningful connections.
- Ethics Values and Judgement
Exercises best judgment trustworthiness and professional standards of conduct. Consistently demonstrates organizations values moral principles and accountability in behavior character and action. Defends intellectual freedom and confidentiality.
- Professional and Technical Knowledge
Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise in order to better foster personal success and connections for others.
Job-Specific Competencies
- Communicates Effectively
Conveys ideas and information in a way that is clear engaging and suitable to the audience. Main point of their message is apparent. Listens more than they speak and responds appropriately. Seeks influence.
- Drive for Results
Focuses on results and desired outcomes and how best to achieve them. Does not confuse effort with results. Gets the job done.
- Work Quality
Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others. Ensures that results are complete and accurate. Exhibits attention to detail.
- Desired Minimum Qualification
Education and Experience
The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.- Bachelors degree in business human resources computer science graphic design or adult education.
- One to three years experience implementing a variety of training strategies including e- learning development hybrid courses needs analysis lesson plans and meeting and classroom facilitation.
- Experience developing e-learning solutions with tools such as Articulate Storyline.
- Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
Knowledge and Skills
- Working knowledge of adult learning theories.
- Advanced knowledge of ADDIE model and project management principles including quality control.
- Proficiency in software programs including Articulate Storyline PowerPoint Word and Excel.
- Proficiency in training and web conferencing platforms such as Zoom and MS Teams.
- Knowledge of basic photography principles.
- Technical writing skills.
- Skills to manage time and meet deadlines as set by project stakeholders.
- Skills to work on several projects at the same time while keeping track of progress challenges and deadlines.
- Effective verbal written and active listening communication skills.
- Presentation and public speaking skills with groups of all sizes.
Professional Licenses and Certifications
- A valid Washington State drivers license is required.
- Society for Human Resource Management (SHRM) Association for Talent Development (ATD) and/or related certification is preferred.
- Physical Demands & Work Environment
Work Environment
Work is performed in a typical office setting. Work schedule may include occasional early morning and/or evening meetings or commitments. Occasional to extensive travel within the service area is required. Incumbent may be permitted hybrid telework schedule upon request.
Physical Demands
While performing the duties of this job the employee will:- Constantly sit throughout work shift and frequently will stand and walk.
- Frequently reach out at chest level with hands and arms and occasionally reach up or down.
- Constantly use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to frequently.
- Rotate neck up to occasionally.
- Change tasks depending upon the shift.
- Require extensive close work including use of a computer monitor.
- Occasionally operate foot controls.
- Occasionally lift and carry up to 10 lbs. and seldom lift and carry up to 20 lbs.
- Seldom push or pull carts and wheeled equipment with light force.
Required Experience:
IC
