Tracking Support Center Representative Third Shift

At 3Si our mission is to make your world safer. As a global leader in innovative security technology we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100 years of combined experience through our merged companies our expertise drives measurable impact in communities worldwide.

We specialize in GPS tracking video surveillanceand integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail financial institutions law enforcement and more our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusiveDirectToDispatchtechnology verified crime alerts are sent directly to law enforcement dispatch centers in real timebypassing traditional third-party monitoring delaysto enable rapid precise response when it matters most.

At 3Si meaningful work makes a difference. Were a purpose-driven team that values innovation trust and collaboration. From engineering to sales and support every role contributes to our mission to protect communities and make the world safer. We offer a hybrid flexible work culture competitive benefits and the chance to grow alongside a team of passionate dedicated professionals.

Join usand be part of something that matters.The Tracking Support Center Representative is an essential part of 3Sis crime fighting mission to deliver live accurate GPS tracking support to law enforcement with our vision to create a #SaferWorld. Were looking for an action-oriented flexible problem-solver who thrives in a fast-paced and growing office environment assisting law enforcement in a professional manner.

This is a hybrid role that requires working in our Malvern office 12 Thursdays each month. The permanent third-shift schedule is Thursday through Monday from 11:00 PM to 7:00 AM.

Before transitioning to the permanent schedule employees will complete three weeks of in-office training at the Malvern office Monday through Friday from 8:00 AM to 4:00 PM. This will be followed by at least four weeks of cross-training in a hybrid setting Monday through Friday from 11:00 AM to 7:00 PM with Thursdays spent in the Malvern office.

Primary Responsibilities

• Read maps (similar to our cars GPS maps) and provide clear direction to law enforcement
• Provide excellent customer service while maintaining focus during crime/non-crime situations
• Demonstrate conflict resolution negotiation and de-escalation skills
• Research/resolve/explain step-by-step technical troubleshooting solutions
• Listen and comprehend information shared by others; ask questions to interpret and analyze
• Effectively communicate with customers/law enforcement while gathering and recording important information; maintain logs and document all calls; follow scripts as procedures indicate.
• Perform all other duties and responsibilities as directed by the supervisor

Knowledge Skills and Abilities

• Successfully complete all required training and follow company protocols and procedures
• Multitask and poise under pressure in various stressful situations - engaging with police dispatch during live crime events strong character sound judgment critical thinking and positive attitude
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Strong computer written and verbal skills. Comfortable using a headset in a high call volume setting
• Ability to follow multiple policies and procedures simultaneously and in a rapid changing environment
• Outstanding organizational skills

Qualifications

• High School Diploma/GED required. College degree preferred. Great opportunity for recent graduates with a Criminal Justice degree.
• Fluent in English required. Bilingual in Spanish a huge plus.
• Customer service or 911/dispatch experience strongly preferred.
• Previous experience on third shift highly desirable

3Si Perks and Benefits

• Paidtraining during standard business hours
• 20 days of paid time off to use at your discretion for vacation personal time sick additional holidays etc.
• 11 paid federal holidays (in addition to time worked on company paid federal holiday)
• Comprehensive benefits package including medical dental vision life insurance short- and long-term disability starting on your first day
• 401(k) retirement savings plan with company match
• Casual dress work environment
• Professional development opportunities including opportunities to advance/grow your career

Additional Comments

• Must be able to commute to/from our Malvern PA office and work in a security center within an office environment.
• Must be able to maintain a full-time 5 day per week 8 hours per day schedule (some overtime may be required).
• Must be available to work some but not all holidays.