Tours & Student Experience Associate

Student Experience Associate

Full-Time Position

Reports To: Student Experience Manager

Department: Education

FLSA Status: Full Time Non-Exempt

The Tours & Student Experience Associate is an entry-level customer service database and school group support professional who assists the Student Experience and Group Tours Teams with daily logistical and administrative duties for school field trips and adult group tours at the Museum.

JOB DUTIES:

• Assist in processing tour and program reservation data in Patron Manager (Salesforce-based CRM) including data entry invoicing schedule creation and scholarship tracking.

• Assist in preparing for Museum school group visits by reviewing schedules preparing clipboards organizing handouts updating digital calendars and preparing lunch spaces.

• Support school group logistics during Museum visits with arrival bus parking check-in processing entry transition guidance and departures.

• Support docents in the exhibition by communicating logistical information about incoming school groups assigning docents to their positions and tracking docent timing.

• Support group tour visitors including students teachers and chaperones at the Museum by communicating logistical information about schedules guidelines exhibits and emergencies.

• Assist in logistical preparation for virtual field trips including scheduling docents and operating virtual field trip carts.

• Assist Learning & Curriculum Team with the logistical and administrative planning of student and educator tours and programming.

• Assist in outreach to student family and adult groups.

• Assist in the annual updating of school group reservation processes and pre-visit materials for teachers.

• Assist in planning and implementing summer student programming and year-round education days such as Upstander Institute Girl Scout Day and Homeschool Day.

• Work closely with Museum Educators Volunteers Manager Group Tours Coordinator Student Experience Manager Director of Education Senior Director of Education and Chief Education Officer as needed.

• Provide support to the Education Team in all its activities as needed.

• Work occasional Museum evening and weekend programs as needed.

• Assume other tasks projects and responsibilities as assigned.

KEY REQUIREMENTS:

• Associate or bachelors degree.

• 2 years of administrative data entry and/or customer service experience.

• Comfortable working with large groups and students.

• Strong interpersonal skills and ability to work effectively in a team environment.

• Proficiency in Microsoft Office (Excel Outlook PowerPoint Word) and ability to learn and master software.

• Knowledge of Formstack Conga and Patron Manager/Salesforce platforms a plus.

• Willingness to work toward high proficiency in Patron Manager Formstack and Conga.

• Excellent organizational and communication skills.

• Highly detail oriented able to prioritize multi-task and follow through on assignments.

• Fluency in Spanish preferred.

• Able to work some nights and weekends as needed.

Physical Requirements

• Prolonged standing and walking including ascending and descending three flights of stairs

• Lifting up to 40 pounds

• Comfortable in cold and hot temperatures

Competencies

1. Judgement/Decision Making 5. Customer Focus

2. Communication Oral and Written 6. Integrity

3. Organization/Planning 7. Initiative

4. Business Literacy 8. Teamwork

Dallas Holocaust and Human Rights Museum Core Values

Respect: We treat everyone with dignity and respect.

Empathy: We understand that people have varied experiences of struggle and triumph and we treat everyone with compassion.

Inclusivity: We value peoples differences and strive to make the Museum accessible to all.

Excellence: We work to perform at the highest possible level in everything we do.

Integrity: We act ethically and transparently.

Courage: We are Upstanders.

The Dallas Holocaust Museum and Human Rights Museum is an equal opportunity employer; we value and strongly encourage a diverse environment.

If interested please submit your resume and cover letter to