Torch Hub Anchor Program Coordinator

1. Education:

• Associate degree or equivalent combination of education and relevant experience is required.
• 13 years of experience in healthcare operations community health care coordination public health quality improvement or a related field is required.

1. Licensure:

• Valid Drivers License

1. Work Experience:

• Experience in community health work case management patient navigation Medicaid care management behavioral health support public health outreach social services or similar settings.
• Demonstrated ability to coordinate multi-stakeholder initiatives involving healthcare providers government agencies and community organizations.
• Experience building partnerships with hospitals FQHCs Rural Health Clinics EMS behavioral health providers public health agencies schools and community organizations.
• Strong analytical organizational and problem-solving skills.
• Experience using data dashboards reporting tools and technology platforms to support operations and performance improvement.
• Knowledge of care coordination workflows social determinants of health (SDOH) community resource navigation and closed-loop referral systems.
• Experience serving rural communities or high-need populations facing barriers such as transportation housing food insecurity or limited healthcare access.
• Strong written and verbal communication skills with the ability to build collaborative relationships.

• Serve as the primary HUB spokesperson
• Convene Hub partners to assess community needs establish priorities and implement local strategies.
• Coordinate and oversee implementation of local and statewide RHTP initiatives.
• Monitor Hub performance and report operational progress risks and improvement opportunities.
• Supervise RHTP Navigator workflows to ensure effective care coordination and closed-loop referrals.
• Facilitate Leadership Board meetings prepare agendas document decisions and track action items.
• Coordinate onboarding and engagement of healthcare providers and community partners.
• Develop and improve referral pathways communication processes and operational workflows.
• Collect analyze and report operational and performance data using CIE systems and dashboards.
• Identify service gaps workflow barriers and operational challenges while coordinating improvement efforts.
• Maintain active community engagement through meetings outreach and partnership development.
• Support readiness activities for new programs including workflow testing and implementation planning.
• Collaborate with Regional Coordinating Networks (RCNs) and Rural Health Transformation Office (RHTO) to achieve Hub goals.
• Perform other related duties as assigned.

1. Demonstrates support for organizational and departmental mission.

1. Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.

1. Fosters and promotes teamwork within department and the organization as a whole.

1. Works to resolves conflicts constructively and in a timely manner.

1. Ability to communicate effectively and simply with every customer and co-worker.

1. Ability to display a positive courteous and friendly attitude toward all contacts.

1. Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.

1. Ability to exercise good judgment reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties.

1. Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.

1. Possesses and displays a strong knowledge and understanding of the standards of practice for their position including if and when applicable commensurate computer skills; population specific and general competencies; organizational skills time and project management.

1. Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally and to improve ones skills in order to deliver the best possible care for our customers.

• Full-time position generally working Monday through Friday 8:00 a.m. to 5:00 p.m. with occasional evening or weekend meetings and community outreach.
• Frequent travel throughout the assigned rural Hub service area.
• Primarily office-based within a Hub Anchor organization with regular work conducted in hospitals clinics public health agencies schools EMS locations pharmacies and community organizations.
• Frequent interaction with healthcare professionals community leaders public agencies and partner organizations.
• Extensive use of computers electronic referral systems dashboards databases and communication technologies.
• Requires the ability to manage multiple projects deadlines and competing priorities in a collaborative environment.
• Position requires regular attendance at community meetings stakeholder events and leadership sessions.
• Successful completion of required background screening is a condition of employment.

Required Experience:

IC