Tonkean Application Support Workflow Automation Engineer

Role Descriptions: Must Have Technical/Functional Skills

Experience working with Tonkean Platform administration and support.
Understanding of workflow automation and process orchestration concepts.
Experience with REST APIs JSON and integration troubleshooting.
Knowledge of SAP Coupa ServiceNow Salesforce Workday or similar enterprise applications.
Familiarity with Microsoft Teams Outlook and collaboration platforms.
Strong incident management and problem-solving skills.
Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
Provide L1/L2/L3 support for Tonkean applications and workflows.
Monitor Tonkean solutions modules workflows and integrations.
Troubleshoot issues related to process execution notifications forms APIs and integrations.
Analyze incidents identify root causes and implement permanent fixes.
Support business users during UAT production deployments and hypercare phases.
Maintain workflow documentation knowledge articles and SOPs. Configure and enhance Tonkean modules intake forms approval workflows and dashboards. Coordinate with business teams SAP teams Coupa teams and external vendors for issue resolution. Manage user access security roles and governance controls. Perform release validation and production migration support.
Generic Managerial Skills If any
Strong analytical and problem-solving skills
Multi-tasking ability with limited supervision
Mentoring capabilities
Quick learner and self-starter
Excellent customer service interpersonal communication and team collaboration skills
Able to understand and adhere to change management procedures and internal guidelines.