Titling Specialist

About the Role

Caribou is seeking a Titling Specialist to join our Titling team in Denver. You will play a central role in completing the auto refinance process for our customers managing the documents and communications required to transfer liens accurately and on time across all 50-states. This is a high-volume detail-oriented role where your consistency follow through and ability to manage competing priorities directly impacts the customer experience.

In this role you will

• Process & Perfect Liens: Accurately receive upload review and submit electronic and physical titling documents to complete the auto refinance process & later to various jurisdictions to ensure lien perfection.
• Customer & Partner Communication: Contact high numbers of customers lenders and jurisdictional organizations (via phone text email and mail) to obtain missing documents and confirm loan payoff details.
• Manage Information & Tracking: Become a subject matter expert on national titling practices. Demonstrate advanced computer literacy by efficiently navigating and updating multiple internal databases proprietary platforms and tracking tools to manage file progress within set service level agreements (SLAs).
• Titling Partner Coordination: Submit files to and manage active holds with external titling partners and jurisdictional agencies. Interpret rejection reasons and take initiative to resolve outstanding requirements with minimal direction.
• Document & Shipping Logistics: Create and manage high volumes of incoming and outgoing document shipments (e.g. FedEx) to customers lending partners and jurisdictions.
• Remote Signing Support: Facilitate remote wet-ink signing sessions using LongPen technology including session preparation electronic document verification troubleshooting basic hardware/software connectivity issues and post-session file maintenance in accordance with departmental SOPs.
• Team Collaboration: Share jurisdictional research and contribute to team meetings to continuously improve the refinance and lien filing process.
• Document Storage & Audit: Manage and periodically audit document storage in the Denver office for compliance.

The essential functions of this role must be performed onsite in our Denver Colorado office.

About You

You like us are driven to achieve your goals. At Caribou we have just three core values: Give a damn. Velocity. Make the assist. Were motivated. We race towards our goals. And we help each other along the way.

• Exceptional attention to detail and a track record of accuracy in high-volume work. Experience managing complex multi-step workflows across multiple web-based platforms simultaneously with the discipline to track file progress accurately and meet SLAs without close supervision.
• Experience in document-heavy process-driven work. Backgrounds in mortgage processing insurance claims medical records government or DMV processing legal administration or similar fields transfer well. Titling experience is a plus but not required.
• Clear and professional communicator across all channels phone email text and mail with the ability to work through ambiguous situations research jurisdictional requirements independently and escalate findings so gaps can be documented and resolved.
• Experience with inbound/outbound shipment management and document generation on digital platforms; highly proficient in Google Workspace.
• Availability: Able to work weekdays between 7 AM and 7 PM based on business needs (standard shifts are 8 AM to 5 PM or 9 AM - 6 PM). Mandatory weekday attendance for the initial 2-week onboarding.
• Holding an active Notary Public commission is strongly preferred. Bilingual in Spanish/English is a plus.

Physical Demands: Must be able to lift and carry up to 50 pounds walk stand crouch kneel and bend for extended periods to access office equipment and filing systems.

How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:

• Competitive compensation: $24/hr - $26/hr
• Equity options
• 401(k) retirement plan
• Parking and transit assistance for downtown Denver Office
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Exceptional benefits including highly subsidized medical dental and vision plans and fully company-paid mental health disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions) FSAs supplemental life and health legal and pet insurance.
• Up to $1000 per year for eligible professional development expenses.
• Employee referral program