Tier 2 Field Technician DoralMiami

Location: Doral/Miami FL Regional Travel Required
Contract: Through January 2027 Potential Extension or Full-Time Conversion

ARC Group has an immediate opportunity for a Tier 2 Field Technician supporting multiple locations throughout the Doral/Miami area. This is a hands-on IT support position focused on troubleshooting and maintaining computers peripherals mobile devices printers software and basic network connectivity.

The ideal candidate is a dependable customer-focused IT professional who enjoys working directly with users troubleshooting technical problems and traveling between multiple locations to provide onsite support.

• Permanent U.S. work authorization required
• No C2C third-party or visa sponsorship
• Valid drivers license with a clean driving record
• Ability to travel between multiple locations throughout the Doral/Miami area
• Ability to lift and move IT equipment weighing up to 50 pounds

• Provide Tier 2 onsite IT support for multiple regional locations.
• Troubleshoot and resolve issues involving desktops laptops monitors docking stations printers mobile devices phones and other peripherals.
• Troubleshoot Windows operating systems Microsoft Office business applications and common hardware issues.
• Diagnose basic LAN WAN VPN and wireless connectivity problems and escalate complex network issues when necessary.
• Install configure replace and maintain computers and other IT equipment.
• Assist with workstation deployments equipment refreshes migrations and replacements.
• Support printers scanners audiovisual equipment and other office technology.
• Respond to IT incidents and service requests through the companys ticketing system.
• Identify the root cause of technical issues and resolve them when possible or escalate to Tier 3 support.
• Keep users informed regarding the status of incidents service requests scheduled maintenance and equipment replacements.
• Maintain accurate IT asset and equipment records.
• Serve as the onsite IT point of contact for assigned locations.
• Provide basic technical guidance and training to end users.
• Assist with planned maintenance technology upgrades and unplanned outages.
• Participate in an after-hours on-call rotation for emergency IT support.
• Collaborate with infrastructure networking security and other IT teams when issues require additional support.

• 1 years of hands-on IT support desktop support help desk field service or related experience
• Experience troubleshooting Windows computers and common hardware/software issues
• Experience providing direct customer or end-user technical support
• Basic understanding of LAN WAN VPN and wireless networking
• Experience using an IT ticketing or service management system
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication
• Ability to manage multiple requests and prioritize work in a fast-paced environment
• Ability to work independently while traveling between multiple locations

• Experience providing onsite or field IT support
• Experience supporting multiple offices or locations
• Active Directory experience
• Experience with computer imaging and workstation deployments
• CompTIA A Network Microsoft or other IT certifications
• Experience with IT asset management
• Experience supporting printers mobile devices and audiovisual equipment

• High School Diploma or GED required
• Technical degree IT coursework or industry certifications are a plus

This position supports 11 locations throughout the Doral/Miami region with the primary office located in Doral. The technician will travel between locations as needed to provide hands-on technical support.

This is a Tier 2 Field Technician position with an emphasis on end-user support hardware/software troubleshooting equipment deployment and onsite customer service. Candidates with backgrounds primarily in senior network engineering systems engineering or IT management may be overqualified for this opportunity.

• Contract opportunity through January 2027
• Potential for extension or full-time conversion
• Hands-on regional IT support experience
• Opportunity to support multiple business locations
• Collaborative IT environment
• No fee to candidates for ARC Groups recruiting services

For immediate consideration please send your resume to:

D.A. Longhi
Senior Account Manager ARC Group

ARC Group is an equal opportunity employer and encourages all qualified candidates to apply.