Ticket Agent VISUAL AND PERFORMING ARTS CENTER

PLEASE NOTE THIS IS A PART-TIME/TEMPORARY POSITION

PRIMARY PURPOSE:

Provide ticketing services for VPAC events including ticket sales customer service ADA seating coordination and resolution of patron ticketing needs. Support efficient box office operations and a positive guest experience.

QUALIFICATIONS:

Education/Certification:

• High School Diploma or GED preferred

Special Knowledge/Skills:

• Strong customer service and communication skills
• Ability to operate computer systems and POS/ticketing software
• Knowledge of seating layouts and ticketing processes
• Understanding of ADA ticketing practices preferred

Experience:

• Experience in ticketing cashiering or customer service preferred

NOTICE TO TRS RETIREES:

Depending on your individual date of retirement you may have restrictions on the number of hours allowed to work each month without loss of annuity and incurring payroll and/or TRS Care surcharges. Therefore we are advising that all retirees contact TRS to discuss their individual restrictions if any in order to make good decisions prior to accepting any position with CFISD. It is ultimately the responsibility of each retiree to be aware of his/her status to prevent any loss of funds.

NOTE:

Are you a member of (TRS) If so please contact TRS at1-before applying to this opportunity.

TERMS OF EMPLOYMENT:

This is a part-time temporary assignment however the length of the temporary assignment isbased on event needs including evenings weekends and holidays.

PAY:

$13.00/hour

ESSENTIAL FUNCTIONS:

Ticketing Operations:

• Sell and process tickets using POS/ticketing systems
• Handle cash credit and electronic transactions accurately
• Maintain accurate ticketing and financial records

Customer Service:

• Assist patrons with ticket purchases exchanges and inquiries
• Provide information on events seating and policies
• Resolve customer concerns or escalate as needed

ADA & Accessibility Support

• Assist patrons with accessible seating requests
• Ensure equal access to ticket purchasing and accommodations
• Coordinate ADA seating and communicate needs to event staff

Pre-Event & Event Support

• Contact patrons prior to events regarding ticketing needs when required
• Assist with will-call and ticket distribution
• Support ticket scanning or entry processes as needed

Event Coordination

• Work closely with ushers and event staff to support seating and access
• Maintain awareness of event schedules and venue policies

ADDITIONAL DUTIES:

• Maintain cleanliness and organization of box office area
• Assist with reporting or administrative tasks as needed
• Perform other duties as assigned

WORKING CONDITIONS:

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:Computers POS systems ticket scanners
Posture:Sitting and standing for extended periods
Motion:Frequent hand and wrist movement (typing scanning)
Environment:Box office setting; high-volume event environment
Mental Demands:Work with frequent interruptions; maintain accuracy and composure under stress

DRESS CODE:

• Approved VPAC uniform or business casual attire
• Black pants
• Closed-toe shoes

DEADLINE TO APPLY:

Until Filled.

Applications will be reviewed. Not all applicants will be interviewed.

Hiring Managers may choose to email you regarding this application. Please monitor your email regularly for any communication.

Required Experience:

Unclear Seniority