Third Party Enrollment Technology Consultant

Job Posting End Date: October 05

When you join the team at Unum you become part of an organization committed to helping you thrive.

Here we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health Vision Dental Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And thats just the beginning

With 10000 employees helping more than 39 million people worldwide every role at Unum is meaningful and impacts the lives of our customers. Whether youre directly supporting a growing family or developing online tools to help navigate a difficult loss customers are counting on the combined talents of our entire team. Help us help others and join Team Unum today!

This position supports Colonial Lifes enrollment technology strategies through effective implementation support and service at both the system and case level. A Third Party Enrollment Tech Consultant is expected to partner with other business areas and customers for effective case implementation case management and issue resolution. This position requires an in-depth knowledge and understanding of Colonial Lifes enrollment technology strategy and supporting processes.

Principal Duties and Responsibilities

• Serves as an enrollment technology resource and point of contact for internal/external business partners during enrollment implementations for consulting and/or third party enrollment technical needs.
• Manages multiple case level enrollment technologies that are high profile high risk and present a high degree of complexity for Colonial Life.
• Consults and provides technical support on the execution of enrollment technology strategies to meet account/enrollment technology partner needs and maintain a continuous improvement mindset.
• Acts with a sense of urgency in preventing identifying and correcting case level third party enrollment technology escalations in partnership with IT to drive resolution as needed.
• Responsible for updating departmental tracking/reporting systems.
• Proactively anticipates the needs of third party enrollment technology vendors.
• Develop methods for effective data exchange for large complex enrollment files.
• Represent the team on cross functional team projects/initiatives as subject matter expert for third party enrollment technology strategies system enhancements testing support and general problem solving to improve the customer experience and team effectiveness.
• Meets or exceeds departmental and organizational goals and metrics.
• May perform other duties as assigned.

Job Specifications

• Bachelors degree or 3-5 years experience in project management enrollment systems IT or other related work experience required.
• Experience leading projects or initiatives with demonstrated strength in planning organizing and time management.
• Strong collaboration partnering skills team building skills customer service and relationship building skills with internal/external business partners regarding third party enrollment technology capabilities.
• Strong written and oral communication skills.
• Strong analytical critical thinking and problem-solving skills.
• Strong knowledge and experience with various Microsoft Office tools: Excel Access Word and PowerPoint highly preferred; Projects and Visio a plus.
• Solid planning organizing and time management skills.
• Proven ability to track and manage large volumes of work and concurrent issues with timely escalation and detailed documentation to support recommended actions.

• Subject matter expertise across various third party enrollment technology platforms products services processes sales process and field organization specific to Colonial Life.
• Strong conceptual understanding of basic design code and testing following IT standards preferred.
• Advanced working knowledge of data manipulation and relational databases through use of relevant tools and applications is highly preferred.
• Proven ability to work independently and manage time effectively while adding to the dynamics of a team environment.
• Proven track record of accountability for delivering quality results based on organizational and departmental quality measures.
• Demonstrate desire to expand technical knowledge and learn new tools.
• Reinforce the core values that shape an environment for successful employee team and business results.

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Unum and Colonial Life are part of Unum Group a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga TN with international offices in Ireland Poland and the UK Unum also has significant operations in Portland ME and Baton Rouge LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia SC with over 40 field offices nationwide.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$53300.00-$100700.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life