Territory Manager

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COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers Company Team Members & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY:$66000-$78000 - Based on education and experience.

REPORTS TO: Senior Director of Field Sales

DIRECT REPORTS: No

LOCATION:Must be located in or near the Oklahoma City OK or Wichita KS area

JOB SUMMARY

The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative relationship-focused sales. The Territory Manager will qualify leads uncover customer needs position our service-based value proposition and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process using CRM and mobile technology to manage 50 customer relationships at different stages.

ESSENTIAL JOB DUTIES

• Qualify 25 inbound leads per week using structured discovery process (1 week qualification period).
• Conduct consultative discovery calls to understand customer shipping needs pain points and requirements.
• Position service-based value proposition (transit time reliability claims ratio) vs. price-only competitors.
• Manage 3-week conversion period with systematic follow-up and proactive customer engagement.
• Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.
• Maintain 50 retained customer relationships with consistent touchpoints and value-added service.
• Use CRM daily to track all activities opportunities and customer interactions accurately.
• Follow established sales process and complete assigned tasks within company systems.
• Coordinate with operations customer service and claims teams to resolve issues.
• Target: $750k annual revenue growth (8-10 new $50k customers per year).
• Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.
• Cover one or more designated sales territories traveling as needed to develop new business service existing accounts and maintain consistent customer contact within the assigned geographic area(s).
• Other duties as assigned.

JOB SPECIFICATIONS

Skills and Knowledge

• Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.
• Must possess excellent organizational communication (written and verbal) analytical and decision-making skills.
• 1-3 years of sales experience preferably in the LTL logistics or transportation services.
• B2B sales experience preferred but not required.
• Comfortable with technology: CRM systems mobile applications Microsoft Office.
• Ability to work within structured processes.
• Self-motivated with ability to work independently.
• Valid drivers license and reliable transportation.

Work Conditions

• Extensive time out of the standard office environment (60-80%).
• Ability to travel when necessary.
• Ability to work irregular hours and/or on weekends as necessary.

BENEFITS

• Medical Dental Vision and Life Insurance
• PTO Paid Holidays Volunteer Time Off Wellness Time Off
• 401K Retirement Plan - Match up to 4%
• Biweekly Pay

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