Territory Manager II Washington, DC.

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeks prestigious 2025 Top 100 Global Most Loved Workplaces list.

TITLE: NAMER Territory Manager II
LOCATION: Washington DC.

YOU ARE:
An incredible guide who can provide management and coaching support to employees to meet customer Service Level Agreements (SLAs). You have exceptional experience developing employees promoting teamwork and fostering open and effective communications and can work effectively across organizations and with a number of different individuals.
Sound exciting (and just like you) Then you may be a great fit as our newest Territory Manager II (TM II). In this role youll effectively manage all district activities to ensure delivery of on-site support services while also effectively controlling expenses and assets. What would drive you as a TM II The desire to promote and improve customer and employee satisfaction.
What makes this more exciting Knowing that its all to help make life easier for people all over the world through more than 550 million transactions every day. Our clients are restaurants shops banks and airports. They come to us for software hardware and services. Your skills make sure we can assist them in the ways they need it the most.

YOU CAN EXPECT TO:
Directly supervise 45 employees including a TM1 who will have some of those employees as direct reports responding to customer opportunities issues and complaints in a timely manner.
Youll have complete leadership and supervisory responsibility for mentoring a TM1 and all direct/indirect reports.
Develop fantastic relationships with internal customers working to advise them about service and service delivery including maintenance agreements and SLAs.
Perform root-cause analysis and preventive measures for repeat escalation situations. Because of your amazing skillset youll also help solve escalations due to resource problems (such as disciplinary and soft-skills issues).
Conduct hiring activities and monitoring of performance improvement issues providing appropriate coaching and counseling to team members.
PEOPLE DESCRIBE YOU AS:
A great manager and people-person who promotes effective communications positive employee relations and awesome teamwork.
A stickler for record-keeping which is a good thing because youll be tracking expenses and finance (such as overtime and other employee-related costs) and others involving physical assets (like tools test equipment vehicles and service parts).
Remarkable at the performance management process like setting objectives executing quarterly/annual performance reviews and managing vacation and training schedules.
Exceptional at working with others able to establish on-going open communications with different planners and coordinators. Which is great because youll be conducting individual and team meetings on a regular basis.

YOU HAVE:
High school diploma or GED (though a Bachelors degree is preferred; equivalent experience or combination of education and experience will be considered on an exception basis.).
Five to eight years of work experience in hardware and/or software support. Additionally any previous experience as a group team or project leader or other supervisory/leadership capacity in technical services or support is preferred.
Local residence and living within your assigned service area a valid drivers license and authorization to work in the U.S.
The willingness and ability to pass a comprehensive background check including credit check criminal driving record and drug screen.
A strong back. This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs. and be open to prolonged travel as needed.

Salary Range:

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

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