Territory Manager

Date Posted:

Country:

Location:

Otis Elevator Company is searching for a highly motivated Manager Territory Management to lead service operations activities in their assigned territories. This individual will be responsible for day-to-day management and training of field supervisory staff employee selection field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career then we have a great opportunity for you. We are seeking a motivated top performing field operations professional to deliver high quality products/services that meet customer needs.

On a typical day you will:

• Ensuring field employee safety
• Meeting with customers to ensure obligations and expectations are achieved
• Directing the performance of field maintenance and contractual service operations
• Conducting field education training with field workforce
• Maintaining customer quality assurance; emphasis on safety managing the expenditure of labor and materials
• Improving efficiencies managing route schedules and callback rates
• Providing technical support
• Authorizing repair orders and tracking completion
• Managing labor and material investments within budget
• Leading change to better efficiency and communication
• Serve as the primary point of contact for field teams and customers including responding to urgent operational issues and business-critical escalations outside of regular business hours.

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Experience with leading a team of technicians is preferred
• Elevator industry is desired but not required
• Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
• Candidates must have strong computer and technology skills business acumen and a passion for customer service.

Whats In it For Me / Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.
• Enjoy three weeks of paid vacation along with paid company holidays
• We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits including options for legal pet home and auto insurance.
• We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Work Authorization:

Given the nature of the position Otis Elevator does not support sponsorship e.g. H-1B or TN petitions/applications for this position.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Privacy Policy and Terms:

Click on this link to read the Policy and Terms