(Temporary) Housekeeping Manager
Job Location:
Palo Alto, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ABOUT US
Channing House is a leading not-for-profit Life Plan Community in Palo Alto founded in 1960. We believe that older adults thrive in a vibrant setting that supports active engaged and healthy living. We provide a sustainable innovative community that promotes this lifestyle while embracing respect and dignity for all who live and work here. Our team of 200 staff members from Front-Line to Leadership drive the mission of Channing House providing services to the 265 highly engaged residents who call Channing House their home.
POSITION SUMMARY
Channing House is seeking a dependable and detail-oriented House Keeping Manager for a temporary assignment of approximately 1-3 months. The Housekeeping Manager plans organizes and manages housekeeping room set-up and laundry functions of Channing House. The Housekeeping Manager ensures consistent quality across current operations and helps plan housekeeping and laundry services for renovated expanded and future buildings. The Housekeeping Manager exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House your role contributes to promoting a healthy and vibrant home for our residents.
KEY RESPONSIBILITIES
This position will be responsible for but not limited to the following essential duties and responsibilities:
Housekeeping Duties
- Establishes and implements operational standards and procedures for housekeeping laundry room set-up and related services.
- Ensures resident apartments are cleaned thoroughly and according to schedule.
- Ensures common spaces and events are properly set up maintained cleaned and returned to their standard configuration.
- Develops quality measures and regularly inspects work to ensure services meet established standards across all areas and buildings.
- Selects appropriate cleaning materials and methods for different types of linens furniture flooring and surfaces.
- Coordinates activities with other departments to ensure services are provided efficiently and in a timely manner.
- Responds to resident communications including commendations concerns and complaints in a tactful and timely manner; investigates service or equipment concerns and takes appropriate corrective action.
- Evaluates current operations staffing equipment supplies workflows and service levels to identify opportunities for improvement.
- Recommends and implements changes that improve service quality resident satisfaction consistency safety and operational efficiency.
- Evaluates and implements computer tools and software to support the effective management of housekeeping and laundry services.
- Participates in planning for renovations expansions and future buildings to ensure housekeeping and laundry operational needs are considered.
- Provides input on flooring finishes furnishings equipment storage supply areas laundry facilities and other features that affect cleanliness safety durability and operational efficiency.
- Develops housekeeping service plans staffing models equipment needs cleaning schedules and budgets for renovated expanded and future spaces.
- Establishes consistent housekeeping and laundry standards across existing renovated expanded and future buildings.
- Oversees housekeeping-related aspects of renovations expansions and temporary arrangements ensuring compliance with health safety environmental regulatory and infection-control standards.
- Plans and coordinates final cleaning operational readiness and the transition of new or renovated spaces into regular housekeeping service.
- Oversees the distribution and inventory of supplies and equipment and ensures Housekeeping and Central Supply storage areas are organized stocked and maintained.
- Ensures housekeeping and laundry equipment is maintained in working order and coordinates necessary repairs or replacements.
- Manages supply and equipment vendor relationships and contracts.
- Selects and orders equipment supplies and furnishings.
- Estimates costs; prepares and manages operating and capital budgets; and monitors expenditures within established budgets.
- Manages monthly charges for laundry and housekeeping services provided to residents.
- Participates in applicable Quality Assurance and Performance Improvement (QAPI) safety infection-control and emergency-preparedness committees.
Supervisory
- Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include recruiting interviewing hiring onboarding training developing and retaining employees; planning assigning delegating and directing work; evaluating performance; recognizing and rewarding employees; providing coaching and corrective action; addressing complaints and workplace concerns; and when necessary disciplining or terminating employment.
- Trains staff on cleaning standards work procedures infection control safety practices inventory management and the proper use of housekeeping and laundry equipment.
- Forecasts staffing needs and adjusts schedules to maintain effective service levels during routine operations special events emergencies renovations and building openings.
- Completes required administrative duties including forms reports evaluations and studies.
- Performs other duties and responsibilities as assigned.
Upholding Company Standards:
Consistent commitment to:
- Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
- Demonstrate professionalism in all interactions with all residents colleagues clients vendors and members of the public
- Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
- Adhere to all company policies procedures safety and compliance practices and business ethics codes
JOB REQUIREMENTS / QUALIFICATIONS
To perform this job successfully a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Years of Related Professional Experience:
- 5 years of related work experience
- 3 years supervisory experience
- Equivalent combination of education and experience accepted
Educational/Position Requirements:
- High School diploma GED or equivalent experience
- AA BA or BS degree. Specialty in Hospitality preferred.
Computer/Software/Technical Applications:
- Ability to use a computer.
- Microsoft suite
Languages:
- Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.
- Fluency in Spanish is preferred.
Required Licenses/ Certifications/ Background:
- Must be willing to obtain specialized training in infection control within 90 days of employment unless training or expertise can be demonstrated.
Travel Required:
- Less than 10%
Skills:
- Speaking Talking to others to convey information effectively.
- Active Listening Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
- Reading Comprehension Understanding written sentences and paragraphs in work related documents.
- Critical Thinking Use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- WritingCommunicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation Actively looking for ways to help people.
- Customer Service Manages difficult or emotional situations involving residents resident families and/or staff; responds promptly to needs of residents resident families and/or staff; responds to requests for service and assistance.
- Social Perceptiveness Being aware of others reactions and understanding why they react as they do.
- Time Management Managing ones own time and the time of others.
- Professionalism Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers vendor representatives supervisors managers residents and resident families.
- Quality Management Looks for ways to improve and promote quality.
- Safety and Security Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
- Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
- Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Monitoring Monitoring/Assessing performance of yourself other individuals or organizations to make improvements or take corrective action.
- Managing People - Includes staff in planning decision-making facilitating and process improvement; takes responsibility for subordinates activities; makes self-available to staff; provides regular performance feedback; develops subordinates skills and encourages growth; continually works to improve supervisory skills.
- Organizational Support - Follows policies and procedures; supports organizations goals and values.
Abilities:
- Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression The ability to communicate information and ideas in speaking so others will understand.
- Written Expression The ability to communicate information and ideas in writing so others will understand.
- Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem only recognizing there is a problem.
- Speech Clarity The ability to speak clearly so others can understand you.
- Learning Willingness to be open to learning and growing.
- Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g. patterns of numbers letters words pictures mathematical operations).
- Ethics Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Positivity Ability to maintain a positive attitude.
- Presentability Maintains high standards for work areas and appearance. Upholds dress code requirements.
- Quality Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
- Attendance/Punctuality Consistently at work and on time.
- Dependability Follows instructions responds to management direction; takes responsibility for own actions; keeps commitments.
- NegotiationThe ability to bring others together and try to reconcile differences.
- Empathy the ability to understand and share feelings of another.
- Discretion behaving or speaking in such a way as to avoid causing offense or revealing private information.
- Judgment Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Innovation Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attention.
- Initiative Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Adaptability Adapts to changes in the work environment.
- Detail Orientation Able to concentrate on the details of a project assignment or task at hand. Often times this means spotting errors or inconsistencies such as grammatical mistakes numerical issues or the removal of unnecessary information.
- Multitasking the performance of more than one task at the same time and ability to prioritize task completion accordingly.
- Relaxed presence Remains calm under pressure and in stressful situations.
- Work Independently Able to work by yourself with minimal direction and supervision.
Reporting Relationships:
- Number of Direct Reports (if applicable): 15-20
Work Environment:
- Generally in an indoor setting.
- Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
- While performing the duties of this job the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high precarious places; fumes or airborne particles; toxic or caustic chemicals.
- The noise level in the work environment is usually low to moderate.
- Position requires ability to work nights weekends and some holidaysbased on Channing House and Housekeeping needs
- Hands-on Oversight: Active presence on the floor to personally supervise deep cleaning and specialized projects.
- High Mobility: Requires standing walking and traversing multiple floors for extended periods to inspect rooms and public areas.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to:
- Able to sit at a desk working on computers and operating phones.
- Stand on your feet throughout work period. Significant walking or other means of mobility.
- Possess multi-limb and eye-hand coordination
- Able to reach bend stoop push and/or pull and frequently lift/move up to 25 pounds.
- Utilize specific vision abilities for viewing work related processes and materials handling.
Channing House Diversity Statement:
Channing House is committed to the principles of equal employment. We are committed to complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment discrimination or retaliation based on an individuals race (including but not limited to hair texture and protective hairstyles such as braids locks and twists) color religion religious creed (including religious dress and grooming practices) national origin ancestry citizenship physical or mental disability medical condition (including cancer and genetic characteristics) genetic information marital status sex (including pregnancy childbirth breastfeeding or related medical conditions) gender (including gender identity and gender expression) age (40 years and over) sexual orientation veteran and/or military status protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act) domestic violence victim status political affiliation or any other status protected by federal state or local laws. Channing House is dedicated to the fulfillment of this policy in regard to all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment.
Required Experience:
Manager
