Teller

Division: Retail Banking

Department: Various Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 4

Salary Range: $20.00 - $24.91

Actual compensation within the pay range will be determined based on factors including but not limited to skills prior relevant experience and specific work location.

Location: Pittsfield MA

Purpose/Objective:

The Teller position serves as the main point of contact for customers processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships promote Beacon Banks products and services and support digital banking engagement. Ensure compliance with all bank policies procedures and regulatory requirements.

Key Accountabilities:

Customer Relationship Management

Provide an outstanding customer experience at all points of contact.

Build retain and expand customer relationships by recommending and referring products and services to meet our customer needs.

Assist customers with digital banking services and recommend convenient banking options.

Participate in branch initiatives and community involvement to develop new business.

Sales & Referral Goals

Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.

Meet or exceed individual teller incentive goals and contribute to overall branch goals.

Actively participate in all branch initiatives.

Transaction Processing & Operations

Process financial transactions including deposits withdrawals check cashing loan payments and other services.

Maintain and balance a cash drawer daily within guidelines.

Handle cash in an organized timely and accurate manner.

Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

Follow all bank policies and procedures including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.

Ensure compliance with all banking regulations policies and procedures including BSA/AML.

Act as a deterrent to robbery and fraud by adhering to procedures.

Education:

High school diploma or equivalent required.

Experience:

Cash handling experience preferred.

Prior customer service experience preferred.

Strong customer service and communication skills.

Good listening judgment and decision-making abilities.

Basic computer skills; familiarity with Microsoft Office (Word Excel Outlook).

Prompt and reliable attendance.

Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge:

Strong interpersonal skills.

Enthusiastic goal-oriented and customer-focused.

Ability to be flexible in a fast-paced environment.

Behavioral Expectations:

Demonstrate teamwork adaptability accountability and leadership in alignment with Beacon Banks core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin. If you would like to contact us regarding the accessibility of our website need assistance completing the application process or would like to request alternative methods of applying please contact us at.