Telecommunications Operator

Care New England Health System (CNE)and its member institutions Butler Hospital Women & Infants Hospital Kent Hospital VNA of Care New England Integra The Providence Center and Care New England Medical Group is a trusted integrated health care organization that fuels the latest advances in medical research attracts the nations top specialty-trained doctors hones renowned services and innovative programs and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in meeting the needs of our patients visitors and staff. Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs. Computer skills are required.

Greets visitors on the phone and in person in a professional prompt and courteous manner. .

Dispatches calls in a professional prompt accurate and courteous manner.
Refers to department on call lists to provide accurate information upon request...
Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage

Answers and dispatches all emergency calls (similar to 911) codes elevator alarms and emergency stat calls promptly and accurately in one ring or less in a calm manner.

Responds to Fire Department and 800 MHz radio. Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments staff patients and other outside contacts. Maintains emphasis on excellent customer service.

Distributes A/V equipment as requested and assures the employee signs in/out. Checks equipment upon return to assure wire/cords etc. is in place.

Provides pager management assistance on all shifts. Replacement of pagers batteries troubleshooting etc.

Maintains quality records/tickets in accounts in collaboration with the clients.

Performs all other related duties as assigned.

A High School diploma or equivalent is required.

AMION on-call scheduling customer service and answering service knowledge is a plus.

Reliable well-groomed and a team-player.

Ability to work in a fast-paced environment.

Exceptional interpersonal skills with the ability to display patience.

Clear communication skills (written and verbal) using positive language while speaking in a calm and cheerful manner.

Ability to resolve potentially stressful callers interactions.

Demonstrated excellence in the continuous handling of meticulous detail.

Excellent data entry proofreading spelling and typing skills.

Americans with Disability Act Statement: External and internal applicants as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including but not limited to hospital policy mission vision and values.