Telecommunications Officer

POSITION SUMMARY Performs intermediate technical work dispatching law enforcement fire non-emergency and public safety services on an assigned shift and related work as apparent or assigned. Work is performed under the limited supervision of the Telecommunication Supervisor.

QUALIFICATION REQUIREMENTS To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Operates emergency communication system; answers all emergency calls; receives complaints and requests for service; obtains necessary information and dispatches appropriate personnel and/or advises callers of proper contact for assistance or information.
Receives requests and supplies information regarding warrants; sends and receives messages regarding vehicle registrations drivers license information etc.
Sends radio transmissions to officers and other agencies to obtain officer and community assistance; maintains radio contact with dispatched personnel; provides pre-arrival and postdispatch instructions.
Transmits and receives information via Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) networks on a computer terminal; verifies and enters warrants citations trespass warnings into system for officers and the courts.
Maintains and enters reports into records management system; processes incoming and outgoing criminal papers; records details of calls for service. Provides customer service to department visitors; receives and responds to requests for information.
Receives receipts and maintains records for various fees; performs daily procedures for money drawer count for charge of reports and accounts for money in receipt book.
Complete assigned health and safety courses to create a safe work environment

SUPERVISION RECEIVED AND EXERCISED
Limited supervision Under the direction of the Telecommunications Supervisor.