Telecommunications Mechanic II
Job Location:
Bay Saint Louis, MS - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The AEGIS Sector at Leidos currently has an opening; Telecommunication Mechanic II to work in our Stennis Space Center MS office.
Work Environment:
The noise level in the work environment is occasionally loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to finger handle or feel. The employee is occasionally required to sit. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
Primary Responsibilities
Provide Tier 1 & 2 support for trouble calls related to Cisco VoIP products
Meet with customers to gather specialized networking requirements especially related to the VoIP network
Communicate and collaborate in cross-functional teams with Network Engineering teams supporting other NASA locations
Participate in Agency working groups
Support daily Move Add and Change orders in a timely manner to meet contract SLAs
Respond to trouble tickets in a timely manner to meet contract SLAs
Attend Daily DSR telecom.
Assign and Reserve (daily) Conference Now Meeting (CNM) numbers.
Receive and process Oweb orders for tenant phones.
Receive and process ESD orders for NASA/NASA contractor services.
Build line device and user profiles in Cisco CUCM to include installing the Certification Authority Proxy Function (CAPF) certificate for new phone service.
Build user Jabber and Microsoft Teams accounts and email instructions for installation noting users sign-in credentials.
Create reset or delete voice mail requirements in Unity based on work order request.
Issue instructions to phone techs for move/add/or delete phone orders.
Lock/unlock MAC addresses in the System Configuration and changes software (Putty) for phybridge and VG connections.
Update line/switch/cable pair/jack information in CIMS for tracking capability.
Other job duties include providing Switchboard and Operator services for the center. This coverage is a shared duty amongst five employees. Three shifts that rotate monthly provide coverage for all operating hours (6:00 am - 6:00 pm). Shift schedules are as follows:
Early: 6:00 am - 2:30 pm
Regular: 8:00 am - 4:30 pm
Late: 9:30 am - 6:00 pm
Primary programs utilized:
Cisco Unified Call Manager (CUCM)
Cisco Unity Connection Administration (Voicemail Management)
BMC Remedy IT Service Management (NITSM)
OWEB - Online Seat Ordering System
ESD - Enterprise Service Desk (Service Now)
SDCA - Stennis Data Center Admin
Microsoft Outlook
Microsoft Teams
Microsoft Word
Microsoft Excel
Basic Qualifications
Required Education & Experience: High School Diploma. Minimum of 3 years of related experience in Voice over IP. 5 or more years of related experience is preferred.
Clearance requirements: Candidate must be capable of obtaining a Public Trust
Knowledge of Cisco networking products (Cisco Voice Gateways and NVT Phybridge)
Experience with general VoIP technologies
Excellent communication and writing skills including developing and presenting training materials implementation plans and diagrams
Familiarity with the Microsoft Office Suite including Teams Visio and Project.
Typical hourly range for position: $32.00/hour - $38.00/hour. Salary to be determined by applicants education experience knowledge skills and abilities internal equity market data and contractual requirements.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
