Telecommunications Equipment Operator

***THIS IS NOT A VIRTUAL POSITION YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

*NOTE: THIS ANNOUNCEMENT HAS BEEN EXTENDED*

Duties include but may not be limited to the following:

• Performs telecommunications support assignments using customer service to recognize and route patient and other inquiries correctly.
• Provides information of a routine nature and receives and directs callers to the appropriate area.
• Provides general telephone and referral services to callers.
• Interviews incoming callers and routes calls to the proper destination.
• Operates the call distribution telephone system to receive and connect incoming and outgoing calls utilizing computerized equipment and telecommunications software.
• Provides customer service for difficult calls requiring personal involvement including threatening abusive or distraught callers.
• Maintains a record of toll and long-distance calls.
• Operates the internal and external paging system.
• Maintains manuals telephone files and directories.
• Performs file maintenance by updating computerized telephone files and telephone directories.
• Sets up operates and monitors computer systems and peripheral equipment.
• Assists in training other personnel in the proper use and maintenance of computer and telecommunications equipment.
• Performs other related duties as assigned.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge skills and abilities to perform successfully the duties of this position and that is typically in or related to the work of this position. To be creditable this experience must have been equivalent to at least the GS-4 level in the Federal service. Specialized experience includes: providing telecommunications support; receiving and directing callers utilizing telecommunications equipment and software; operating a paging system; maintaining call records and files; and operating computers and other office equipment.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE (Transcript Required): Successful completion of (4) years of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours 45 quarter hours or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business secretarial or technical school.
OR
COMBINING EDUCATION AND EXPERIENCE (Transcript Required): Combination of successfully completed post high school education and experience may be used to meet total qualification requirements.

PHYSICAL REQUIREMENTS: The work is sedentary. The employee sits comfortably to perform the work. There is some moving around to adjust equipment; carrying of light items such as papers and books. No special physical demands are required.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC