Telecommunications Engineer Sr Washington DC

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Summary
Summary

All Native Group are seeking a Telecommunications Engineer -Senior-Level to join our team in Washington DC. You will support our EIS Support Team with Circuit Provisioning functions. This department manages all domestic Voice and Data Telecommunication Circuit Provisioning Order/ Implementations Services. This position requires an individual to be customer focused technically skilled self-motivated and can work with internal groups to ensure optimal service implementations.



Essential Functions

Manage and track Telecom Service Request (TSR) circuit order and disconnect requests. This includes reviewing and validating circuit order requests and specifications from Network Data and Voice Engineers writing quote request submitting orders to Telecom Carriers and tracking order status. Assist with all aspects of circuit order implementation.
Process all New circuit orders MACDs and Disconnect circuit orders for Data and Voice services from various Telecom Carriers such as Layer 2 Switched Ethernet Layer 3 VPNS//MPLS Switched Ethernet Internet(IPS) and SIP Trunks.
Responsible for reviewing and approving all technical specifications for circuit order.
Track order status and provide timely and accurate updates to customers.
Work closely with Project Managers on large scale Enterprise deployments to meet customers unique requirements.
Work closely with Data Network Engineers and Voice Engineers reviewing engineering specifications.
Utilize Telco Carriers online portals to process orders and obtain accurate and timely service order completion notices.
Answer customer calls for queries regarding order status activities.
Update internal systems with circuit and service detail information for all orders.
Provide high quality customer service and timely product delivery.
Serve as the primary point of contact for all internal customer expectations and telco vendor escalations to complete each order within the standard intervals or better.
Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal customers and telco vendors. Detailed knowledge of Telco Carriers and internal order processes for all products and services to obtain accurate and timely service order completion notices.
Excellent problem solving and troubleshooting skills.
Demonstrated use of good judgment and decision-making skills.
Attention to detail and accuracy.


Competencies

Must be willing and able to learn and retain information.
Must be able to work independently and in team environments.
Good oral and written communication skills


Supervisory Responsibility

Will not be required for this position.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.