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Telecommunications Analyst II

Abacus

Job Location:

St. Louis, MO - USA

Monthly Salary: Not provided by the employer

Posted: 23 October 2026 (Yesterday)

Application Deadline: 20 January 2027

Vacancies: 1 Vacancy

Job Summary

Telecommunications Analyst II

Job Code
A0909N

FLSA Status
Exempt

Compensation Grade

Job Title

Reports To:
Senior Director BSD Technology Infrastructure

Positions Supervised: N/A

Division: Administration

Department: Information Technology

Safety Sensitive : No

Location : Headquarters

Time Type

Full-Time

Non-Revenue Vehicle Eligible

Job Summary

The Telecommunications Analyst II is responsible for developing maintaining and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Developments core business operations.

Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Analyzes communication needs across business units and recommends appropriate telecommunications solutions.

Performs maintenance upgrades and troubleshooting for the VoIP communications platform and call recording systems.

Maintains call center configurations including holiday schedules Interactive Voice Response (IVR) call routing Direct Inward Dialing (DIDs) and extension moves/adds/changes.

Diagnoses and resolves issues involving VoIP analog equipment cube routers and network connectivity.

Supports overhead paging systems and remote door/gate access equipment coordinating with vendors as needed.

Produces confidential voice and data management reports including system availability and usage metrics.

Tests evaluates and recommends replacement communications equipment.

Responds to user inquiries and service requests documenting work through the ticketing system.

Keeps leadership informed of progress escalating challenges and requesting guidance on priorities when necessary.

Knowledge Skills and Abilities
May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.

Experience supporting Cisco Call Manager and enterprise VoIP platforms.

Knowledge of SIP trunking and voice network integration (preferred).

Experience with Cisco Jabber and Cisco Finesse applications.

Familiarity with 66-block cross-connects and structured cabling systems.

Experience integrating phone systems with door/gate badge access systems.

Skilled in toning and tracing telecommunications cabling.

Proven ability to analyze troubleshoot and resolve voice and data communication failures.

Ability to troubleshoot traffic from external vendors through cube routers.

Ability to configure and support voice gateways and related telecommunications equipment.

Experience working with outside vendors to diagnose and resolve phone system issues.

Ability to assess business communication needs and recommend appropriate technical solutions.

Ability to manage inventory of communications equipment supplies and tools.

Knowledge of Microsoft operating systems including Windows 10 and Windows Server ().

Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.

Excellent verbal and written communication skills with diverse audiences and technical skill levels.

Ability to collaborate as part of cross-functional technical and professional teams.

Demonstrated ability to work independently prioritize tasks maintain schedules and adapt in challenging situations.

Required Qualifications
An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.

Education Requirements

Min/Preferred	Education Level	Description
Minimum	4 Year / Bachelors Degree	Telecommunications or related field; equivalent experience will be considered.

Years of Experience

Minimum Years of Experience	Comment
3	Minimum of (3) three years of telecom/infrastructure experience.

Certifications & Licenses

Cisco and related telecommunications certifications preferred.

Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Work Environment Classification

On-Site

Work Environment

Primarily an office or remote setting with desk-based computer work.

Frequent use of multiple monitors network systems and technical software.

May require occasional visits to data centers telecom sites or equipment rooms.

Possible exposure to noise cooling systems and confined spaces in server or network facilities.

Work may include on-call duties or extended hours during network outages or emergencies.

Physical Abilities
The physical demands described below are representative of those that must be met by an employee to perform this jobs essential functions.

Ability to sit and work at a computer for long periods

Manual dexterity to handle cables routers or other telecom equipment occasionally

Good vision for reading network diagrams data and technical documents

Clear hearing and speaking ability for phone-based troubleshooting and communication

Ability to walk through facilities or perform site visits when required

Occasional ability to lift and move light equipment (typically under 2550 lbs.)

Stamina to work extended hours during outages or emergency support situations

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About Company

Abacus

Abacus Insights simplifies healthcare data with best-in-class data management solutions that improve data quality and drive valuable insights. We provide our customers with an intelligent platform that unlocks the value of data and removes the burden of maintaining legacy data managem ... View more

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