Telecommunications Analyst

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Under the direction of the Manager of IT Infrastructure and within established hospital clinic and department policies and procedures support Telecommunications activities in a multi-vendor multi-platform environment. Responsible for the installation maintenance and tuning of Telecommunications software and hardware. Provides technical assistance to the Telecommunications Architect for the installation of new technologies as well as providing next level support to Telecommunications Associates. Consults with the Manager of Telecommunications Services on specific matters requiring clarification interpretation or exception to standard policies and procedures.

Job Description:

Essential Duties & Responsibilities including but not limited to:
1. Routinely communicates with the Telecom System Manager and others as appropriate regarding department functions and the status of various programs services and financial objectives.

2. Work to maintain Telecom Department SLA timelines for call backs installations and problem resolutions. Responsible for accurate ticket reporting.

3. Participates as a technical member of the Telecommunications work team assisting with technical installations as required as well as with planning and operational management. Also monitors daily work requests in tracking systems and completes requests for system configurations.

4. Primary responsibility is for the proper configuration of the phone system. Telecom Analysts are expected to be able to configure call forwarding call routing voice menus and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to design solutions for their workflow requirements.

5. Mentors entry level Telecom Associates. Manages telecom projects and supervises the work of Telecom Associates and Contractors working for the Telecommunications Department to ensure quality of craftsmanship or to verify and approve the installation of new services and equipment.

6. Requests assistance from the Telecom Architect for difficult or complex work requests or projects. Will be required to manage small projects and must be able to work independently or collaboratively in multidisciplinary groups (construction projects move projects complex installations etc).

7. Facilitates the resolution of alarms/outages within the Telecommunications Systems by implementing advanced debugging processes including consulting with vendors initiating internal testing procedures running reports as directed by management or coordinating the delivery of parts to specified locations either in person or by courier.

8. Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations upgrades outages and on-call rotation.

Minimum Qualifications:
Education: High School diploma or GED required. Associates degree preferred.
Experience: 5-8 years related work experience required.
Skills Knowledge & Abilities:

Advanced technical computer skills as required for technical support specific to functional area and related systems
Preferred Qualifications & Skills: Avaya Certifications

Pay Range:

$33.65 - $45.29

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.