Technology Support Specialist

Morgan Lewis & Bockius LLP one of the worlds leading global law firms with offices in strategic hubs of commerce law and government across North America Asia Europe and the Middle East is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency.

Reporting to the IT Manager the Technology Support Specialist provides front-line support for conference rooms audiovisual systems video meetings and other meeting technologies. The position is designed for an entry-level candidate who is dependable curious customer-focused and willing to learn. The specialist helps prepare rooms test equipment support live meetings identify potential problems before they affect users and document or escalate issues appropriately.

This position will reside in the Philadelphia office and will work a daily schedule of 9:00 am 5:30 pm EST.

Responsibilities Include:

• Prepare conference rooms and meeting spaces for scheduled meetings presentations video conferences and firm events.

• Perform routine room checks equipment testing and preventive maintenance to confirm systems are ready for use.

• Provide live and time-sensitive support for meetings involving attorneys clients executives professional staff and outside participants.

• Support Microsoft Teams Zoom Microsoft Teams Rooms and other firm-approved conferencing platforms.

• Set up and troubleshoot cameras microphones speakers displays projectors room-control systems cabling adapters and related audiovisual equipment.

• Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.

• Monitor meeting schedules prioritize overlapping requests and coordinate coverage for multiple rooms or events.

• Proactively identify equipment room or scheduling issues and take appropriate action without waiting for detailed instructions.

• Assist users with screen sharing audio and video settings presentation connections guest participation and basic meeting controls.

• Document incidents and service requests accurately in ServiceNow including equipment details troubleshooting steps outcomes and required follow-up.

• Escalate complex issues to senior support staff vendors facilities networking or other IT teams while maintaining ownership of communication and follow-through.

• Maintain inventories of audiovisual equipment adapters cables loaner devices and room accessories.

• Assist with installation replacement testing and basic configuration of conference-room and multimedia technology.

• Create and update simple user instructions room guides checklists and internal support documentation.

• Provide limited general technology support when needed while maintaining conference-room and meeting support as the primary focus of the role.

• Perform other related duties as assigned based on operational needs.

Experience and qualifications:

• High school diploma or equivalent; additional technical education coursework or practical experience is preferred.

• Basic understanding of computers peripherals conferencing tools cables displays audio equipment and common workplace technology.

• Strong interest in audiovisual conferencing event or meeting-support technology.

• Excellent customer-service communication and interpersonal skills.

• Dependable and punctual with the ability to arrive early for scheduled meetings and complete required room checks.

• Ability to follow procedures while also using initiative and sound judgment when unexpected issues arise.

• Ability to manage multiple requests remain organized and work effectively in time-sensitive situations.

• Attention to detail and willingness to take ownership of tasks through completion.

• Ability to learn unfamiliar systems through training documentation research and hands-on practice.

• Ability to move and set up common audiovisual equipment and work on-site as required.

Preferred qualifications:

• Prior customer-service help-desk event-support classroom-technology hospitality or audiovisual experience.

• Familiarity with Microsoft Teams Zoom Teams Rooms cameras microphones speakers displays or room-control systems.

• Experience working in a professional services legal corporate educational or conference environment.

• Experience documenting work in a ticketing system such as ServiceNow.

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Morgan Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition veteran status gender identity genetic information or any other characteristic protected by federal state or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act the following link contains the Firms California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan Lewis & Bockius LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability religious belief or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process please contact Talent Acquisition at 888.534.5003 or

If hired your employment relationship with the firm will be on an at-will basis meaning that the firm may modify the terms and conditions of your employment at any time and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice although reasonable notice would be expected.