Technology Support Specialist I Internal Candidates Only

Exciting opportunity to join Riverside Community Care as a Technology Support Specialist!

The Technology Support Specialist I provides technical support of desktop/laptop computers desktop applications peripherals and related technologies. This position serves as the first point of contact for all end user desktop issues.

This position works under the direct supervision of the Technology Services Manager and resolves technical desktop issues both independently and working with other IT resources.

The Technology Support Specialist I will:

• Work with other members of the help desk and system administration staff to resolve problems from end users
• Serve as the first point of contact for all end user desktop/laptop application and support issues
• Provide end user support by entering desktop/laptop hardware and software network and telephone issues into ITs HelpDesk application
• Provide support to all Riverside offices and personnel
• Monitor help line resolve user issues via telephone remote access and onsite support
• Drive to program sites as needed
• Maintain hardware inventory including repairing and re-imaging laptops and desktop PCs

Schedule: Monday-Friday 9am to 5pm

Pay Rate Range: $24.00 - $25.00/hour depending on experience

Why Youll Love Riverside
We make a true difference in peoples lives through rewarding work. Most of our jobs come with great benefits including healthcare numerous professional development opportunities and generous time off - all in a respectful and inclusive environmentperhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• Comprehensive high-quality health dental and vision insurance options
• Flexible Spending Accounts both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure) personal and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters sporting and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiners fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

• Basic understanding of networking technologies including TCP/IP SMTP Telnet VLANs and WAN technologies
• Knowledge of Microsoft Officeand O365
• Sound understanding of basic information security concepts and practices
• Knowledge of common concepts practices and procedures within Data Center Operations

• High School Diploma or equivalent required; Associates degree preferred
• Minimum 1-3 years experience in the Information Technology Support field including Helpdesk Support and/or LAN Support
• Experience using the most recent Microsoft Windows operating systems
• Experience setting up and troubleshooting file sharing end user issues

Riverside Community Care is dedicated to respect integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity all qualified applicants will receive consideration for employment without regard to race age color religion gender marital status sexual orientation military status national origin disability or any other characteristic as established by law.