Technology Support Specialist

Are you a customer-focused IT professional who enjoys solving technical challenges and making a meaningful impact every day Join our team as a Technology Support Specialist where youll play a critical role in keeping our College community connected productive and this hands-on position youll provide exceptional technical assistance to faculty staff and students by troubleshooting hardware and software issues supporting classroom and office technology maintaining networked devices and helping implement innovative technology solutions across multiple campuses.

Were looking for someone who thrives in a fast-paced environment communicates technical concepts with ease and is passionate about delivering outstanding customer service. If you enjoy collaborating with others working with a wide range of technologiesincluding Windows Apple devices networking and AV systemsand contributing to an engaging learning environment wed love to hear from you.

Indian River State College is a leading public institution on Floridas Treasure Coast serving students across multiple campuses in four counties. We are committed to academic excellence innovation and community engagement offering associate and bachelors degrees workforce training and continuing education programs that meet the needs of our region.

At The River we believe every students and every employees story matters. We value the diverse perspectives experiences and talents that come together across our campuses creating a learning environment and workplace that is supportive inclusive and inspiring.

With flexible learning options online on campus and hybrid we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities ensuring every learner has the chance to thrive.

When you join Indian River State College you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here your role is more than a job; its an opportunity to shape futures support student success and contribute to a college that is changing lives every day.

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness: Medical dental and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation personal and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities leadership training and career advancement pathways

JOB SUMMARY:

Under minimal supervision provides timely support to end-users through Service Desk. Duties include: Fostering an environment of collaboration and strong customer service culture; supporting technology needs within instructional office and meeting spaces; maintaining all networked technology across the College; and utilizing programs etc. to ensure proper function of all computer hardware and software.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Resolves assigned computer hardware and software problems in a timely manner (remotely on-site or over the phone).
• Installs configures and maintains client hardware software networking and telecommunications.
• Configures student loaner laptops; image configures and upgrades teacher workstations.
• Configures and supports mobile devices--Apple support; iPad; and Apple phone.
• Completes basic network outlet testing and configuration to support network devices.
• Troubleshoots VOIP equipment issues.
• Maintains documentation related to specialized procedures applications or system configurations.
• Maintains accurate and timely inventory of hardware and software assets within Service Desk.
• Researches and recommends the implementation of new technology products and techniques.
• Assists with the implementation of new IT initiatives across campus.
• Travel to other College campuses for IT support as needed
• Completes all other duties and responsibilities as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

• Associate Degree in Computer Science or a related field; five (5) years of related work experience in a computer support environment; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.
• Valid Florida driver license.
• Knowledge of AV technologies and teleconference systems.
• Knowledge of computer networking technologies and how to install configure and troubleshoot hardware and software in computing systems.
• Knowledge and use of Active directory Cisco Switch networking and port activation processes.
• Skill in organizing time management prioritizing solving problems and effectively using resources.
• Skill in working with Apple iOS Microsoft Office and Windows-based applications such as Workday.
• Ability to gather and analyze information be patient be accurate and detailed operate in a fast-paced environment and work independently as well as with others.
• Ability to provide support to end-users through the Service Desk and communicate technical information to a non-technical audience.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as medium work involving lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work we determine that he or she can also do sedentary and light work.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally all employees of the College are expected to maintain professional standards of communication able to learn and apply new technology and abide by all policies and procedures. Continued employment remains on an at-will basis.

This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment and the employer reserves the right to make any necessary revisions to the job description at any time without notice.