Technology Support Intern (SY26-27)

Technology Support Intern

This paid internship provides participants with meaningful hands-on experience supporting the technology used by students educators and staff across one of the nations largest urban school districts. Working alongside experienced technology professionals interns will develop practical technical skills strengthen their customer service abilities and gain valuable experience in a collaborative enterprise IT environment.

This internship is made possible through a mini-grant provided by Catholic Charities Boston and is exclusively available to participants enrolled in the Catholic Charities Boston El Centro IT Program.

• Duration: Up to 26 weeks
• Schedule: Up to 35 hours per week
• Work Location: Boston Public Schools Office of Technology Bruce C. Bolling Municipal Building 2300 Washington Street Roxbury MA 02119.
• Supervision: Director of Technology Service Delivery Office of Technology.

Under the guidance of the Office of Technology interns will:

• Assist with the deployment setup maintenance and replacement of desktop computers laptops mobile devices printers interactive displays and other technology equipment.
• Image configure and prepare devices for deployment to schools and administrative offices.
• Install operating systems software applications updates and security patches.
• Perform basic troubleshooting of hardware software printers peripherals and connectivity issues.
• Provide professional customer-focused technical support to Boston Public Schools staff.
• Assist with inventory management asset tracking and equipment organization.
• Learn and utilize enterprise device management and support tools.
• Research technical issues and assist with identifying solutions.
• Participate in technology projects and special assignments as assigned.
• Maintain a safe organized and professional work environment.
• Demonstrate professionalism teamwork and a willingness to learn.

• Current participation in the Catholic Charities Boston El Centro IT Program.
• An interest in Information Technology Computer Science Networking Cybersecurity or a related field.
• Basic familiarity with Windows and/or macOS operating systems.
• Strong customer service communication and interpersonal skills.
• Effective problem-solving abilities and a willingness to learn new technologies.
• The ability to work collaboratively with individuals from diverse backgrounds and cultures.
• English proficiency appropriate for a professional work environment.
• The ability to lift and move technology equipment weighing up to 30 pounds with reasonable accommodation provided as appropriate.

As an IT Support Intern you will:

• Gain real-world experience supporting enterprise technology in a large urban school district.
• Develop technical troubleshooting device deployment and IT support skills.
• Learn professional workplace expectations and customer service best practices.
• Receive mentorship from experienced Information Technology professionals.
• Build practical experience that supports future employment and career advancement in Information Technology.

This internship opportunity is exclusively available to participants enrolled in the Catholic Charities Boston El Centro IT Program and is funded through a Catholic Charities Boston mini-grant.

Boston Public Schools is committed to fostering an inclusive workplace where individuals of all backgrounds are welcomed respected and provided opportunities to learn and grow.

Required Experience:

Intern