Technology Support Intern

Organization Overview:

Colorado Legal Services (CLS) is Colorados statewide nonprofit legal aid program with thirteen offices providing civil legalassistanceto low-income Coloradans throughout the state. CLS provides free legalassistancein a broad variety of legal areas including family law public benefits eviction defense consumer protection services to survivors of serious crime and human trafficking and many others.

CLS has strengthened livesassistedfamilies and supported communitiesone person at a time for over 100 years. We are committed to providing high-quality free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive transformational change in the lives of those we serve.

We value representation.At CLS we value and respect our staffs wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff Board ofDirectorsand leadership teams. We also envision a fairjusttrusted and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan.

Position Summary:

The Technology Support Intern will provide support to the whole organization by helping staff interns and volunteers resolve IT issues. The intern will gain practical hands-on experience in a fast-paced environment while providing an essential service.

Essential Duties:

• Respond to staff queries ina timelyandaccurateway via a ticketing system email phone chat or by providing help in person

• Help with installing and configuring computer systems and applications when requested by IT and Innovation team members

• Troubleshoot desktop environments running Microsoft Windows operating systems

• Resolveissues related to software computer and network connectivity

• Analyze report and fix hardware malfunctions

• Help individuals use specific software and software features

• Work with Information Technology & Innovation staff and others to create training resources

• Assistwith technologytrainings

• Sharefeature requests and effective workarounds with IT and Innovation team members

• Effectivelydocumentand sharework product

• Submit articles to publish in theIT and InnovationKnowledgebaseand/ormonthlyTechTipsnewsletter

• Communicateeffectively with staff internsand volunteers

• Assistwith tasks related to development of a statewide website such as uploading and formatting site content

Required Qualifications:

• Interest in developing skills in tech support

• Strong drive to solve problems

• Verbal written and interpersonal communication skills

• Time management skills and ability to work with deadlines

• Ability to work in a team environment

• Ability tomaintainconfidentiality and follow security protocols

• Eagerness to learn and explore core and innovative technologies

Preferred Qualifications:

• Experience with customer service

• Experience using remote support tools

• Experience with Office 365 applications

Location:

This positioncan be housed in the Colorado Springs or Denveroffice.

Time commitment:

Part-time 15-20 hours per week.

Compensation:

The position is unpaid but is open to receiving other work study funds that arestudent generated. Students may apply for course credit through their Externship Program.

How to Apply:

Pleasesubmityour resume and cover letter via theApply for This Job link for this job opening onourcareers page.Address your cover letter to Molly French Director of IT & Innovation.
We will not be reviewing applications sent via e-mail or physical mail.If you have questions about this internship or anyothersat Colorado Legal Services please contact Kirsten Hoaby Denver Volunteer and Pro Bono Manager at.

Required Experience:

Intern