Technology Support Assistant

Title: Technology Support Assistant

Wage/Hour Status:Non-Exempt

Compensation: PCT4Compensation Manual

Location: Dickinson High School/Technology Department

Days Employed:Compensation Manual

Immediate Supervisor: Director of Technology

POSITION SUMMARY

• Provide entry-level support and maintenance for computing devices
• Resolve hardware and software issues ensuring minimal disruption to the learning environment
• Providepresenter support
• Filteruser issues and escalate to the PC Support Specialist or other staff as appropriate

Education:

• Currently enrolled in or a recent graduate of a Technical College or University program in Computer Science or a related field (preferred)

Certifications:

• Possession of or progress toward PC repair certifications (e.g. CompTIA A) (preferred)

Technical Skills:

• Basic knowledge of PC/laptop hardware Chrome and Windows OS
• Ability to operate basic tools and handle peripheral accessories
• Familiar with standard networking connections
• Ability to conduct research on issue and troubleshoot solutions
  
  

Professional Traits:

• Strong customer-service orientation
• Effective interpersonal and relationship-building skills
• Ability to explain technical issues in a user-friendly language to students and teachers
• Self-motivated/directedwith the ability to prioritize tasks in a busy school environment
  
  

• Perform on-site diagnosis and resolution of hardware and software problems
  
• Install configure and test software applications and workstation hardware
• Assist in assessing and implementing basic upgrades such as screen keyboard and battery replacements
• Collaborate with all technical staff to ensure efficient operation
• Receive and respond to incoming calls tickets chats and emails regarding technical problems
• Develop help sheets and frequently asked questions lists for end users
• Assist in building step-by-step procedures for applications and technical processes

• Develop and maintain an accurate inventory of Chromebook parts monitors keyboards chargers and other components
• Document all instances of equipment failure repair and installation within the districts ticketing system
• Provide detailed documentation

• Collaborate with members of the Technology Department to ensure efficient high school operations
• Follow step-by-step procedures for technology applications and district-wide processes
• Perform other duties as assigned by the Technology Department
  
  

Physical:

• Must be able to lift and move computer equipment (up to 50lbs)

Environment:

• Primary work is conducted on-site

Required Experience:

Junior IC