Technology Specialist

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

Enterprise Technology is redefining the transportation landscape and improving peoples lives through advanced technology and this role puts you at the center of that work.

We are seeking an experienced Technology Service Management Specialist to provide technical leadership operational support and modernization expertise for a complex test-lab this role you will support the day-to-day operation of systems used across Fords Dynamometer Lab while helping evolve the technology foundation that keeps the lab running. You will troubleshoot test-bed hardware and software partner with test engineers and vendors and drive improvements ranging from incremental operational enhancements to full application and platform modernization.

This role combines technology service management software engineering cloud modernization DevOps and customer support. You will work with legacy Microsoft-based utilities Java-based modernization solutions PostgreSQL Google Cloud Platform and CI/CD tools to improve service reliability supportability and delivery velocity. Your work will directly contribute to the labs 99% uptime objective and enable uninterrupted vehicle and component testing operations.

Operational and Lab Support:

• Deliver proactive day-to-day technical support for test-bed hardware software applications and production environments within the Dynamometer Lab.
• Troubleshoot and resolve incidents affecting test-cell systems test-bed PCs data acquisition platforms automation solutions and related operational technologies.
• Plan and perform readiness checks implementation support and troubleshooting for system upgrades and other initiatives affecting test-cell PCs and lab environments.
• Drive rapid incident resolution root-cause analysis corrective actions and preventative improvements to protect the labs 99% uptime objective.
• Partner with customers vendor solution providers and Test Engineers to support maintain and troubleshoot real-time data-acquisition and test-automation systems.
• Serve as a technical liaison between lab operations engineering teams vendors and technology teams translating operational issues into practical engineering solutions.
• Maintain accurate technical documentation support procedures system inventories operational runbooks and knowledge-base materials.
• Support change-management release-management and operational-readiness activities for systems deployed in the lab environment.

Software Engineering and Modernization:

• Own maintain and evaluate core software utilities used to manage test-bed PCs and process test-data file uploads.
• Support existing applications built Framework VBScript and comparable legacy Microsoft-stack technologies.
• Identify and implement opportunities to modernize legacy codebases software architectures integration patterns and data layers.
• Develop and enhance Java-based solutions as part of the modernization of applications and supporting services.
• Integrate internal applications with third-party and vendor APIs SDKs data-acquisition platforms and test-automation systems.
• Evaluate and apply PostgreSQL-based data-management solutions to improve data reliability performance reporting and operational support.
• Use Google Cloud Platform capabilities to support infrastructure modernization hosting scalability and long-term platform evolution.
• Participate in technical design discussions code reviews peer reviews and knowledge-sharing sessions.
• Apply software-engineering best practices including maintainable code testing documentation source control and secure development practices.

DevOps Reliability & Continuous Improvement

• Design build and maintain CI/CD pipelines and automated build deployment rollback and release-management processes.
• Improve release reliability change visibility and recovery readiness through automation and standardized engineering practices.
• Monitor system health investigate recurring issues and use operational data to identify opportunities for reliability and performance improvements.
• Apply networking and information-security fundamentals to support segmented and private test-bed networks and secure lab-system configurations.
• Ensure lab systems and supporting applications follow appropriate security access-control configuration-management and data-protection practices.
• Partner with infrastructure cybersecurity network vendor and engineering teams to resolve complex issues and improve the lab technology environment.
• Explore opportunities to apply automation and AI-enabled tools to modernization activities code migration test-data analysis anomaly detection and predictive operational insights.
• Contribute to a collaborative engineering culture through continuous learning technical documentation mentoring and knowledge sharing.

We recognize that no one person will embody every single quality or skill listed below. If you are passionate about technical service management software modernization lab operations and building reliable systems that support vehicle development we encourage you to apply.

Education:

• Bachelors degree in Computer Science Software Engineering Information Technology Engineering or a related technical discipline.
• Bachelor of Technology preferred.
• Equivalent relevant experience may be considered.

Experience:

• 2 years of professional software-development technical-support technology-service-management or equivalent hands-on technical experience.
• Experience supporting production systems operational technology lab environments test systems or other business-critical technology platforms.
• Experience troubleshooting complex hardware software networking integration data and operational issues.
• Experience collaborating with customers engineering teams vendors infrastructure teams and cross-functional technology stakeholders.
• Demonstrated ability to work independently manage changing priorities and drive issues through resolution.
• Strong communication customer-service analytical troubleshooting and problem-solving skills.

Required Technical Experience:

• Experience Framework VBScript or comparable legacy Microsoft-stack technologies.
• Proficiency in Java including experience developing or modernizing applications and integrating with third-party or vendor APIs and SDKs.
• Working knowledge of PostgreSQL and SQL for data management troubleshooting reporting and application support.
• Experience with Google Cloud Platform and cloud-hosting or modernization concepts.
• Experience designing implementing and supporting CI/CD pipelines and automated build deployment rollback and release processes.
• Understanding of software-development practices including source control automated testing code reviews documentation and secure coding.
• Experience supporting systems in a high-availability operational environment where reliability and timely incident response are critical.
• General familiarity with networking and information-security fundamentals including network segmentation private or isolated network architectures secure configuration practices and access controls.

Preferred Experience:

• Direct experience modernizing or migrating Framework and VBScript applications to Java cloud-native or modern enterprise architectures.
• Experience supporting laboratory test-cell dynamometer manufacturing-test or engineering-test environments.
• Experience developing or supporting software for automotive test stands instrumentation systems or real-time test environments.
• Experience integrating vendor-supplied data-acquisition and test-automation platforms through APIs SDKs and instrument-control protocols such as GPIB CAN Modbus VISA or OPC UA.
• Experience applying artificial intelligence tools to software modernization code migration code refactoring anomaly detection predictive analysis or test-data analytics.
• Experience with cloud-native architecture containerization infrastructure automation observability and modern DevOps practices.
• Experience working with secure segmented isolated or production-sensitive technology environments.
• Familiarity with automotive product development vehicle testing component testing certification or laboratory operations.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental and prescription drug coverage

Flexible family care parental leave new parent ramp-up programs subsidized back-up child care and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits click here:Benefit Summary

This position is a salary grade 6-7.

This position is a salary grade 6-7 and ranges from $74300-$144900.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

* Please note: This is a hybrid role you are expected to relocate if you are not within commutable distance and responsible to be onsite 4 days per week *

*Visa Sponsorship is not provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States If you need a reasonable accommodation for the online application process due to a disability please call 1-.

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