Technology Program & Delivery Partner

The Technology Program & Delivery Partner is accountable for execution alignment and delivery outcomes across the Core Infrastructure & Platforms portfolio with direct ownership of initiatives spanning Cloud Platform Networking Unified Communications (VOIP) and Physical & Cyber Security domains. This role provides hands-on program delivery ownership to ensure complex cross-functional technology efforts move forward despite ambiguity competing priorities and organizational constraints. Operating at the intersection of strategy and execution the role drives accountability enables decision-making and ensures initiatives deliver measurable business and operational outcomes. This is not a project tracking role. It is a program delivery role grounded in human judgment relationship management and outcome ownership.

Portfolio Scope & Accountability
The Technology Program & Delivery Partner owns portfolio-level delivery oversight and execution alignment for initiatives across Cloud Engineering/Cloud Platform; Networking (enterprise network connectivity and infrastructure services); Unified Communications/VOIP (RingCentral and related platforms); and Cybersecurity and Physical Security initiatives with Microsoft 365 platform initiatives included as part of integrated infrastructure delivery. The role works in close partnership with Automation Engineering Physical Security Operations FreshService/IT Service Management and internal stakeholders including HR Finance Security/Risk Software Development and Enterprise Applications.

Key Outcomes (Measures of Success)
Infrastructure and platform initiatives deliver predictably with clear ownership sequencing and risk posture.
Cross-domain dependencies (cloud network security voice) are identified early and actively resolved.
Leaders and stakeholders have clear decision-oriented visibility into delivery health risks and tradeoffs.
Delivery friction across infrastructure teams is reduced through proactive alignment and escalation.
Operational readiness and change impacts are addressed before release or implementation.
Trust and accountability are established across teams through consistent follow-through and decision clarity.
Primary Responsibilities
Program & Delivery Accountability (Execution Ownership)
Own delivery outcomes for a portfolio of infrastructure initiatives across cloud networking VOIP and security domains.
Actively manage tradeoffs between scope timeline risk cost and operational impact.
Ensure delivery commitments are realistic based on capacity constraints and platform readiness.
Intervene when initiatives stall by diagnosing root causes and driving corrective action.
Cross-Functional Alignment & Stakeholder Leadership
Serve as the central program delivery owner connecting infrastructure platform teams with enterprise stakeholders.
Build and maintain trusted relationships across technical and non-technical organizations.
Align stakeholder expectations through transparent communication focused on outcomes risks and decisions.
Resolve conflicts and competing priorities through facilitation negotiation and escalation when required.
Dependency Risk and Escalation Management
Identify and actively manage cross-team and cross-domain dependencies particularly across cloud network and security boundaries.
Lead structured risk identification and mitigation efforts surfacing issues early.
Facilitate decision-making under uncertainty by framing options impacts and recommendations for leaders.
Escalate blockers with context and proposed paths forwardnot just problem statements.

Operational Readiness & Change Enablement
Ensure initiatives account for operational readiness supportability and change impacts.
Coordinate across teams to confirm documentation communications and enablement needs are addressed.
Partner with HR Finance Security and Development teams to support organizational readiness and adoption.
Continuous Improvement & Delivery Maturity
Identify recurring delivery friction and drive systemic improvements across process tooling or engagement models.
Promote standardization automation and clarity across infrastructure platforms to reduce risk and toil.
Strengthen delivery predictability and cross-team trust through continuous improvement practices.
Required Qualifications
Proven experience driving program delivery across multiple infrastructure domains (cloud networking security communications).
Demonstrated ability to influence without authority and drive alignment across diverse teams.
Strong judgment and decision-making skills in ambiguous high-impact environments.
Experience operating within security compliance and operational governance models.
Excellent communication skills including executive-level delivery and risk communication.
Preferred Qualifications
Experience with Azure cloud platforms enterprise networking M365 identity/access UCaaS/VOIP and security initiatives.
Familiarity with ITSM practices and tools (e.g. FreshService incident/change/problem management).
Experience supporting infrastructure modernization platform consolidation or M&A-driven integration efforts.
Core Competencies
Delivery accountability and execution leadership
Cross-organizational influence and trust building
Systems thinking across interconnected infrastructure platforms
Risk-based decision-making
Executive communication and stakeholder alignment
Bias for action with disciplined governance

Why This Role Requires Human Judgment
While automation and AI can assist with reporting and analysis this role succeeds through human judgment relationship-based influence and real-time decision-making across complex technical and organizational systems. The Technology Program & Delivery Partner is accountable for aligning priorities dependencies and execution to ensure infrastructure outcomes are delivered responsibly and predictably.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.