Technology Operations Consultant Program Management

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Implements technology operations for assigned domains to achieve operational targets and maintain production stability scalability and security across relevant platforms infrastructure systems and networks. Works independently to design implement and govern technical solutions within the job area developing and refining approaches through deep analysis and collaboration contributing to technical roadmaps and goals and driving improvements that align with organizational and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Delivers technology operations for assigned systems or services working independently under general supervision to meet targets for performance availability reliability and security.
2. Owns and executes defined processes within the area of responsibility contributing to the development and maintenance of technology standards runbooks and governance patterns and applying them consistently to reduce risk support compliance and improve daytoday operations.
3. Leads components of larger initiatives or moderately complex efforts within the job area by planning designing and implementing technical solutions and operational improvements collaborating with other teams and where appropriate coordinating tasks for lowerlevel technical professionals.
4. Demonstrates innovative thinking by analyzing current tools and processes evaluating emerging technologies automation and optimization techniques and implementing changes that improve efficiency reliability or supportability for owned services.
5. Provides technical guidance and informal coaching to teammates by participating in design and code reviews assisting with complex troubleshooting and sharing best practices patterns and documentation.
6. Translates technical and business requirements into practical implementation plans offering recommendations that support enhancements to products services or operational practices.
7. Collaborates with vendors partners and adjacent teams to support integration solution design and adherence to operational and architectural expectations.
8. Monitors and analyzes operational metrics logs and observability data for owned services using deep analysis to identify issues propose remediation options and drive continuous improvement activities that materially affect jobarea performance.
9. Serves as a technical contact point for vendors partners and adjacent teams on assigned solutions or services collaborating on design and integration choices and helping ensure they align with established operational and architectural expectations.
10. May perform incident response for mediumtohigh priority issues including identification triage troubleshooting and restoration while collaborating across teams to diagnose root causes and implement longterm fixes.
11. Contributes to the design and maintenance of incident management disaster recovery and business continuity procedures for the assigned domain and may lead technical investigation and resolution for significant incidents within area of responsibility.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree Information Technology Computer Science or related technical discipline.
2. Minimum of 5 years of progressive experience in technology operations.
3. Advanced understanding of IT infrastructure cloud technologies security compliance and risk management.
4. Proven track record in technology governance strategic planning and operational excellence.

5. Strong experience with Java ecosystem and patching (Oracle Java) Middleware platforms (WebLogic IBM WebSphere) working on Linux and Windows operating environments

6. Working knowledge on scripting/automation (Shell Python Ansible etc.) and enterprise patching tools (e.g. SCCM BigFix) and vulnerability tools (Qualys Tenable etc.)

7. Familiarity with DevSecOps practices including setting up pipeline jobs using tools like GitLab

Preferred Qualifications
1. Advanced certifications such as CISSP CCIE Microsoft Certified: Azure Solutions Architect Expert or equivalent.
2. Extensive experience with multi-cloud environments automation frameworks and infrastructure as code.
3. Knowledge of ITIL DevOps Agile methodologies and enterprise architecture frameworks.

4. Strong experience in vulnerability management and security program governance

5. Deep understanding of infrastructure middleware and application security

6. Excellent stakeholder management communication and reporting skills

7. Ability to manage cross-functional teams and large-scale remediation programs

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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