Technology Customer Service Representative

Technology Customer Service Representative

Blue Ridge Unified School District

Reports To: Chief Technology Officer

Position Summary

Blue Ridge Technology is seeking a Customer Service Representative who is great with people and eager to learn the technical side of the job. We believe excellent support starts with strong communication empathy and problem-solving skillsthe things that cant easily be taught. If you have a solid track record in customer service and a genuine curiosity about how computers and networks work this could be the perfect opportunity to transition your skills into a rewarding technology career.

The Technology Customer Service Representative serves as the first point of contact for staff and students needing technical assistance. This role focuses on delivering excellent customer service while supporting and troubleshooting district technology systems devices and applications.

Essential Duties and Responsibilities

• Serve as the primary contact for technology support requests via phone email and ticketing system
• Provide prompt courteous and effective customer service to staff and students
• Troubleshoot basic hardware software and network connectivity issues
• Document track and resolve support tickets in a timely manner
• Escalate complex technical issues to the appropriate IT staff
• Assist with setup deployment and maintenance of district devices (Chromebooks laptops desktops etc.)
• Support district software systems and user account access
• Provide guidance and basic training to users on technology tools and systems
• Maintain accurate records of support activities and solutions
• Follow district policies regarding data security and acceptable use

Knowledge Skills and Abilities

• Strong customer service and interpersonal skills
• Excellent verbal and written communication
• Ability to listen empathize and respond professionally
• Problem-solving and critical-thinking skills
• Basic knowledge of computers mobile devices and common software applications
• Ability to learn new technologies quickly
• Ability to manage multiple tasks and prioritize effectively
• Team-oriented with a positive and flexible attitude

Minimum Qualifications

• High school diploma or GED required
• Experience in customer service or a related field preferred
• Basic computer and technology knowledge required
• Valid Arizona drivers license required
• Arizona Fingerprint Card IVP required

Preferred Qualifications

• Prior experience in a school district or educational setting
• Familiarity with help desk or ticketing systems
• Coursework certification or training in information technology

Working Conditions

• Office and school site environments
• Frequent interaction with staff students and the public
• May require lifting and moving technology equipment (up to 2540 lbs)

Required Experience:

Unclear Seniority