Technician, Service Desk-Shift 2B

The purpose of this job is to provide first level technical support to SSC all Pilot Flying J (PFJ) fueling locations and restaurants.

1. Utilizing defined Service Desk processes and procedures provide first level technical support to all PFJ fueling locations and restaurants including responding to store inquiries analyzing and resolving problems with hardware and software and providing any additional assistance necessary to ensure the guest customer service
2. Monitor system alerts to ensure PFJ sites are fueling 100% of the time and troubleshoot and resolve any fueling issues at store level
3. Assist stores in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for PFJ to receive payment
4. Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
5. First level support for Business Vertical software issue.  Identify the issue open incident and escalate if needed. 
6. Troubleshoot hardware issues within stores and if necessary once replacements have been received assist stores with the installation of  new hardware
7. Assist stores and restaurants with point of sale hardware and software issues to ensure guest customer service; assist with diagnosis and correction of issues with back office computers and printers
8. Monitor email requests for service and support
9. Ensure all activities are in compliance with rules regulations policies and procedures
10. Complete other duties as assigned

Qualifications :

• High school diploma or equivalent certification required
• Associate degree in technology preferred
• One year Service Desk experience preferred

Additional Information :

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines
 

Remote Work :

No

Employment Type :

Full-time