Technician (Part Time Casual) Conference Systems Inc.

Position Overview

A Technician Conference Systems Inc. (CSI) is responsible for the set up and operation of equipment on show site while ensuring complete customer satisfaction. This position reports to the Operations Manager CSI.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup operation and breakdown of equipment.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with clients on site to ensure that their needs are met and the equipment setup is working properly.

Technical Ability

Understands the technical aspects of the job and demonstrates operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes follows procedures and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

Interacts with other staff and outside vendors for equipment.

Completes order entries in Navigator as needed.

Job Qualifications

High School Diploma required. Associates degree is preferred.

2 year of customer service or hospitality experience is preferred.

2 year of equipment experience or equivalent in educational environment is preferred.

A valid drivers license is required for team members that may operate Company vehicles.

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area. This position may require up to 30% travel.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Experience:

IC